Vanesa Acosta Leal
Vancouver
Summary
Experienced travel and hospitality professional with over 15 years in sales, customer service, and travel operations. Skilled in designing travel itineraries, managing reservations, and driving revenue through partnerships with travel agencies. Committed to delivering exceptional client service and creating memorable travel experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Global Wholesale Supervisor
Vail Resorts Inc
Remotely
03.2026 - Current
- Supervise a team of remote reservation agents, providing coaching and training to improve performance and guest experience
- Manage daily workflow, supported escalations, and handled calls/emails to meet service and operational goals
- Collaborate with Accounting and Travel Agent Commissions (TAC) to resolve disputes and support operations
- Build strong relationships across departments, including wholesale partners, hotel teams, accounting, IT, and revenue teams
Global Sales Desk - Reservation Specialist
Vail Resorts Inc
Remotely
07.2021 - 02.2026
- Cultivated relationships with travel agents and wholesalers to drive sales growth.
- Assisted domestic and international travel agents and wholesale tour operators in planning vacations and travel services for their clients at various resorts.
- Served as a liaison between owned and operated properties, third-party properties, and international wholesalers and travel agencies.
- Coordinated with Sales Operations, Lodging Distribution, Senior Market Manager for Latin America, and Travel Partner Sales and Distribution teams to enhance collaboration.
- Resolved financial and client-related issues through effective email and phone communication.
Travel Consultant
Vail Resorts
Burnaby
08.2020 - 06.2021
- Customized vacation experiences, including lodging and activities, for guests of Resort Whistler Blackcomb via inbound calls and email
- Followed up with leads and current guests to drive sales using upselling techniques, promoted resort and products, provided high-level customer service, and addressed inquiries via chat.
Reservations Sales & Service Agent
Coast Hotels
Vancouver
07.2019 - 03.2020
- Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone or email
Groups & Events Manager
Hotel Pulitzer & Regina
Barcelona
04.2012 - 05.2018
- Coordinate and communicate effectively with the bookings department, front office, and food and beverage teams to ensure seamless service delivery.
- Provide exceptional customer service and follow-up for groups and events via phone and email.
- Plan, book, and manage services to streamline the group booking process and ensure a smooth experience.
- Conduct site inspections for travel agencies and direct customers to showcase offerings and facilities.
- Organize and manage events for corporate clients, travel agencies, and guests, ensuring all logistics and details are handled effectively.
Reservations Agent
Hotel Pulitzer & Regina
Barcelona
06.2008 - 03.2012
- Managed individual bookings and followed up to ensure seamless guest experiences.
- Coordinated with front office department and revenue manager to align booking details and strategies.
Education
Diploma in International Business Management -
Cornerstone International Community College
Vancouver, BC04-2022
Diploma in Hospitality Management (AHLEI) -
Cornerstone International Community College
Vancouver, BC12-2020
Master Degree in Hospitality Management -
Euroaula / Universitat De Girona
Barcelona, Spain06-2008
Bachelor's Degree in Tourism -
Tourism And Hotel Management. FUAB Formació School
Barcelona, Spain06-2007
Skills
- Reservations Systems: Opera PMS/Cloud, SynXis, Inntopia, IQware, SiteMinder, Guest Connect, TravelClick
- CRM & Office Tools: Salesforce, Zoho CRM, Microsoft 365, Teams, SharePoint, Slack, Zoom
- Core Skills: Travel Planning Reservations Wholesale Partnerships Revenue & Upselling Guest Experience Group Bookings
Languages
English
Full Professional
Spanish
Native/ Bilingual
Catalan
Native/ Bilingual
Affiliations
- Hiking, Snowboarding, Cycling, Travel, Culinary Experiences, Cultural Activities, Museums
Certification
- Business English Course | ILSC School | 2018
- Certificate in Revenue Management & Marketing Online | Tourism and Hotel Management. FUAB, U.A.B. | 2013
- Million Dollar Year Program | Dow Janes Financial Education For Women | 2023-2024
Timeline
Global Wholesale Supervisor
Vail Resorts Inc
03.2026 - Current
Global Sales Desk - Reservation Specialist
Vail Resorts Inc
07.2021 - 02.2026
Travel Consultant
Vail Resorts
08.2020 - 06.2021
Reservations Sales & Service Agent
Coast Hotels
07.2019 - 03.2020
Groups & Events Manager
Hotel Pulitzer & Regina
04.2012 - 05.2018
Reservations Agent
Hotel Pulitzer & Regina
06.2008 - 03.2012
Diploma in International Business Management -
Cornerstone International Community College
Diploma in Hospitality Management (AHLEI) -
Cornerstone International Community College
Master Degree in Hospitality Management -
Euroaula / Universitat De Girona
Bachelor's Degree in Tourism -
Tourism And Hotel Management. FUAB Formació School