Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanelsa Nascimento

Waterdown,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Sco Attendent/cashier

Walmart
02.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Supervisor

Tim Hortons
05.2022 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Customer Service Representative/Cashier Team Lead

Food Basics
01.2020 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Order Taker

Tim Hortonts
02.2016 - 12.2019
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Warmly greeted and welcomed customers to establishment before requesting food order.

Education

Diploma - Business Accounting

Niagara College
Welland, ON
04.2025

High School Diploma -

St.catharines Collegiate
St. Catharines, ON
06.2018

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Basic Math Competence
  • Currency counting
  • experience with Windows-based computer programs, Excel and Powerpoint
  • Courses of Accounting, statistics, finance
  • Ability to communicate effectively in person and on the phone

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Timeline

Sco Attendent/cashier

Walmart
02.2023 - Current

Supervisor

Tim Hortons
05.2022 - 09.2023

Customer Service Representative/Cashier Team Lead

Food Basics
01.2020 - 04.2021

Order Taker

Tim Hortonts
02.2016 - 12.2019

Diploma - Business Accounting

Niagara College

High School Diploma -

St.catharines Collegiate

Similar Profiles

CREATE PROFILE
Vanelsa Nascimento