Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vandna Vandna

Guelph,ON

Summary

Dedicated IT Support Technician with 2 years of experience in providing exemplary customer support. Certified in Google IT Fundamentals, adept at troubleshooting technical issues, and committed to delivering high-quality solutions. Seeking to leverage expertise in supporting corporate IT, business software, and mobile devices at the IT Support Center.

Overview

8
8
years of professional experience

Work History

Technical Support Representative

Hinduja Global Solutions
08.2021 - 11.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Use different software and multiple computer systems to research products, services, common problems, and solutions offered and escalate tickets, and provide actual data based on resolutions.

E-Commerce Associate

Walmart
04.2020 - 04.2022
  • Complete picks for assigned areas, assist in post-pick activities, and loading of totes, set up of Service Station and Staging Areas, and replenishment of Service Stations
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction
  • Met or exceeded sales goals and worked as a team player in supporting other sales
  • Analyzed consumer demographics and weekly site metrics to correlate trends in sales and site visits.

Administrative Executive Assistant

Dream Weaver Enterprises
01.2018 - 01.2019
  • Worked with senior management to initiate new projects and assist in various processes.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional
  • Offered technical support and troubleshot issues to enhance office productivity.

Summer Camp Coordinator

Johar Infosys
07.2014 - 07.2017
  • Maintained a fun, learning-focused atmosphere by smoothly handling conflicts and developing a culture centered around collaboration and personal responsibility
  • Scheduled staff based on personal strengths and coverage requirements
  • Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.

Education

Graduate Certificate - Web Design And Development

Conestoga College
Kitchener, ON
05.2021

Bachelor's in Computer Application - Information Technology

Punjab University
Chandigarh, India
05.2017

Skills

  • Experience in supporting Windows Server environment
  • Highly developed interpersonal and communication skills
  • Ability to work with an extensive variety of customers
  • Experienced working with difficult customers and situations with maintaining high level of customer satisfaction
  • Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP)
  • Ability to organize and manage multiple priorities
  • Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners
  • Excellent spoken and written communication skills

Timeline

Technical Support Representative

Hinduja Global Solutions
08.2021 - 11.2022

E-Commerce Associate

Walmart
04.2020 - 04.2022

Administrative Executive Assistant

Dream Weaver Enterprises
01.2018 - 01.2019

Summer Camp Coordinator

Johar Infosys
07.2014 - 07.2017

Graduate Certificate - Web Design And Development

Conestoga College

Bachelor's in Computer Application - Information Technology

Punjab University

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Vandna Vandna