Dynamic professional with a proven track record in pharmaceuticals, excelling in quality assurance and documentation. Adept at leading teams and delivering exceptional customer service, I ensure compliance with regulatory standards while enhancing operational efficiency. Skilled in meticulous reporting and effective communication, I drive continuous improvement in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Assistant Team Leader
Dollarama
Mississauga, ON
04.2023 - Current
Support the management team (store manager, assistant store manager, and team leaders).
In the absence of the management team, advise sales associates on assigned tasks, and provide information to clients.
Key holding duties: opening and closing the store.
Merchandising: Arrange and present products in a visually appealing and organized manner to attract customers, and drive sales. Ensure constant inventory on the shelves.
Assist in receiving and stocking all of the merchandise.
Prepare merchandise for purchase.
Operate the cash register and perform cashier duties.
Provide quality customer service during operating hours.
Follow health and safety procedures.
Pharmacy Assistant
Torbram Pharmacy
Brampton, Ontario
02.2024 - 05.2024
Receiving prescriptions from patients and assessing the prescription for completeness, i.e., Name, Address, DOB, Drug Allergies, and any special requests for generic/branded products.
Performing computer functions as directed by the pharmacist, i.e., data entry, price check, patient information entry/update, and checking the prescription properly for any discrepancies, and dispensing the medicines accordingly.
Filling prescriptions (always under the pharmacist’s supervision), selecting appropriate products, visual and DIN checks, selecting and counting/measuring, and preparing appropriate products, labeling, and organizing for pharmacist checking, and gaining necessary approvals for verbal refills where authorized.
Maintaining inventory control, assisting the pharmacist in maintaining appropriate stock levels of drugs and supplies, checking for expired medications and removing them from shelves to prepare for returns, and ordering drugs from wholesalers such as K&F and McKesson.
General housekeeping, stocking prescription-filling supplies (vials, labels, bags), keeping the dispensary clean, organized, and neat, and maintaining a clean and safe work environment as part of the team approach (i.e. Dishes, garbage, and documentation and record keeping. communication, inventory tracking, maintaining and cleaning packaging and dispensing equipment, computer, fax machine, etc.
Quality Assurance Officer
Biodeal Pharmaceuticals Pvt. Ltd.
Nalagarh, Himachal Pradesh
02.2014 - 10.2018
Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
Performed the final approval of the batches, ensuring compliance with the regulatory and quality standards.
Reviewed and approved batch production records for completeness, and ensured they met all the required specifications.
Reviewed and approved the Certificate of Analysis for each batch to be released, as per the standard specifications.
Ensured that each final batch release is properly documented, including in-process and finished product testing results, outside lab testing results, deviations, incidents, and CAPA reports, if any.
Prepared standard documents such as batch production records, SOPs, STPs, yield reports, APQRs, and other documents as required.
Reviewed artwork for design, specifications, and labeling instructions as per the guidelines.
Performed a daily review of batch records, logs, and other documents to ensure compliance with cGMP regulations.
Collected and analyzed production samples to evaluate quality.
Monitored manufacturing processes and identified potential areas of improvement, or non-compliance issues.
Conducted in-process quality assurance inspections for all stages of the production process.
Ensured that applicable SOPs are followed at all times during the manufacture, packaging, storage and distribution phases.
Participated in external audits conducted by customers or regulatory bodies.
Verified accuracy of labels and packaging materials according to established specifications.
Kept records of quality reports and statistical reviews.
Education
Master of Pharmacy - Pharmacy
Landran College of Pharmacy
Punjab, India
11-2013
Skills
Documentation and reporting
Verbal and written communication
Team leadership
Customer service
Quality assurance
Languages
English
Professional
French
Limited
Timeline
Pharmacy Assistant
Torbram Pharmacy
02.2024 - 05.2024
Assistant Team Leader
Dollarama
04.2023 - Current
Quality Assurance Officer
Biodeal Pharmaceuticals Pvt. Ltd.
02.2014 - 10.2018
Master of Pharmacy - Pharmacy
Landran College of Pharmacy
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