Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vandna Sodhi

Guelph,ON.

Summary

Highly motivated technology professional launching career as a software quality engineer. Bring to the table hands-on experience in the testing of software systems. Knowledge of standard industry QA methodologies and the Software Development Life Cycle (SDLC).

Familiar with c#, .NET, JavaScript, Python, PHP, Node.js, Oracle, MySQL, HTML, CSS, Android. Dedicated to continuing professional development – recently completed an intensive SDLC and Agile Methodology training and Testing Techniques training program.

Overview

8
8
years of professional experience

Work History

Technical Relations Associate

Hinduja Global Solutions
Toronto, ON
08.2021 - Current
  • Actively listen to customers' requests, confirming full understanding before addressing concerns and identifying issues, analyzing information, and providing solutions to problems.
  • Use different software and multiple computer systems to research products, services, common problems, and solutions offered.
  • Document customer needs, interactions, and outcomes in appropriate tool or system, including additional request creation if issues cannot be resolved in real-time
  • Escalating tickets and providing actual data based on resolutions.

OMNI Customer Fulfillment Associate

Walmart
Guelph, ON
04.2020 - 03.2022
  • Complete picks for assigned areas, assist in post-pick activities, and loading of Totes.
  • Set up of Service Station and Staging Areas, replenishment of Service Stations.
  • Move damaged, defective, and stolen items to Claims Area. Complete Claims log.
  • Assist in Cash, zoning, staging, and customer assistance.

Dietary Aide

Revera Inc.
Kitchener, ON
01.2020 - 10.2020
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving and eating utensils, and kitchen equipment in a commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Cleared tables and removed dishes, trays, and utensils from the dining room to the dishwashing area.

Administrative Support Associate

Dream Weavers Enterprises
01.2018 - 01.2019
  • Monitored administrative processes to identify areas for improvement and implement plans to streamline and optimize outputs.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Operations Support Coordinator( Summer Camp)

Johar Infosys
Ludhiana, Punjab, India
07.2014 - 07.2017
  • Pre-arranged daily program of arts, crafts, and games for children ranging in ages 4-12 years.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed administrative duties, supervise and provide feedback to parents
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.

Education

Web Design And Development - Information Technology

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2021

Bachelor in Computer Applications - Information Technology

Panjab University
Chandigarh, India
05.2017

Skills

  • Maven, SDLC, STLC, POM, TestNG, Java,
  • Test Plans and Test Methodologies
  • Automating Tests using Selenium Webdriver
  • Defect Tracking and Reporting, System Integration Testing
  • Scenarios and Use Cases, Manual Testing
  • Cross-Functional Team Collaboration
  • Requirements Specifications
  • Script and Scenario Design
  • Tested Banking and Telecom Websites
  • Agile and Scrum Environments
  • Software Development Tools: JIRA, Confluence
  • Bug Tracking and Resolution

Timeline

Technical Relations Associate

Hinduja Global Solutions
08.2021 - Current

OMNI Customer Fulfillment Associate

Walmart
04.2020 - 03.2022

Dietary Aide

Revera Inc.
01.2020 - 10.2020

Administrative Support Associate

Dream Weavers Enterprises
01.2018 - 01.2019

Operations Support Coordinator( Summer Camp)

Johar Infosys
07.2014 - 07.2017

Web Design And Development - Information Technology

Conestoga College Institute of Technology And Advanced Learning

Bachelor in Computer Applications - Information Technology

Panjab University

Similar Profiles

CREATE PROFILE
Vandna Sodhi