Dynamic and results-driven professional with over three years of experience in technology sales, customer engagement, and retail operations, combined with a strong academic foundation in Business Information Systems. Proven ability to bridge technical knowledge and client communication, translating complex product features into user-friendly solutions that drive customer satisfaction and retention. Demonstrates a strong aptitude for systems thinking, operational efficiency, and collaborative teamwork in fast-paced environments. Currently pursuing a diploma in Business Information Systems, gaining practical experience in systems analysis, web development, and database design. Committed to leveraging both technical acumen and interpersonal skills to contribute meaningfully in IT support, business systems, or technology-driven roles.