Vandi Grasby
Nanaimo,BC
Summary
Versatile and dynamic professional with a proven track record at The Source, excelling in customer service and problem-solving. Skilled in Microsoft Office and adept at fostering teamwork, I consistently enhanced customer loyalty and team performance. Recognized for outstanding communication and leadership, I thrive in fast-paced environments, driving operational excellence and innovative solutions. With being a parent of four, I am used to needing to handle multi tasking obstacles on a daily occurrences. I take pride in whatever job I am doing. I am now looking to re-enter the workplace, and excited to see myself in a new environment that I can flourish at and excel.
Overview
18
18
years of professional experience
Work History
Homemaker
Self
02.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative, ASM Duties
The Source
09.2012 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- I was the one that would train all new staff between two stores in town, I was hand selected to train our new regional manager on floor operations.
- I made schedules and took conference calls.
- Office supply ordering making sure we were always stocked on paper and office needs as well as the cell phones we had in stock.
Customer Service, Store Prime Position
Bell Canada
09.2006 - 07.2011
- Built strong relationships with industry partners, educational institutions, and professional organizations to expand reach and access to top talent for key positions.
- Coordinated schedules to arrange management interviews with applicants.
- Fulfilled the manager duties when the manager was away, including the store daily meetings.
- Was responsible for making schedules for staff as well as ordering office supplies.
- Was made to be in charge of most conference calls with the district teams.
- Was point of contact for employees, even when not in store.
- Established a strong professional network within the industry, enhancing access to passive candidates and referrals for strategic hires.
- Trained new staff when they were hired.
Education
High School Diploma -
N.D.S.S
Nanaimo, BC06-2000
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Attention to detail
- Dependable and responsible
- Microsoft office
- Flexible and adaptable
- Data entry
- Decision-making
- Active listening
Timeline
Homemaker
Self
02.2017 - Current
Customer Service Representative, ASM Duties
The Source
09.2012 - 02.2017
Customer Service, Store Prime Position
Bell Canada
09.2006 - 07.2011
High School Diploma -
N.D.S.S
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