Vandana Setia
Toronto,Canada
Summary
Experienced Technical Business Analyst and Quality Assurance Engineer with over 7 years of expertise in business process analysis, software quality assurance, and technology-driven solutions. Strong ability to bridge the gap between business needs and IT solutions by gathering and documenting requirements, conducting in-depth testing, and driving process improvements. Proficient in Agile methodologies, test automation, API testing, and data analysis. Committed to enhancing software reliability and ensuring seamless system integration for optimized business performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
Royal Bank of Canada, RBC
01.2025 - Current
- Analyzed existing business processes and identified opportunities for automation and optimization.
- Managed and documented system integrations, including APIs and third-party applications.
- Provided training and support to end-users on new system implementations.
- Assisted in the creation of test plans, test cases, and UAT sessions to validate system functionality.
- Ensured compliance with data governance and security standards in system implementations.
- Created and maintained comprehensive business and technical documentation.
- Worked with cross-functional teams to align business strategies with IT roadmaps.
- Performed feasibility studies to evaluate potential solutions and their impact on business objectives.
- Assisted in financial modeling and cost-benefit analysis for technology investments.
- Developed training materials and conducted knowledge transfer sessions for internal teams.
Technical Business Analyst
Infosys Limited
01.2024 - 01.2025
- Partnered with business and IT teams to gather, analyze, and document functional and technical requirements.
- Led process improvement initiatives, enhancing operational efficiency and reducing costs.
- Conducted data analysis using SQL and visualization tools (Tableau, Power BI) to support business decisions.
- Facilitated Agile ceremonies, including sprint planning, stand-ups, and retrospectives.
- Collaborated with developers, QA teams, and stakeholders to ensure successful project delivery.
- Developed user stories, wireframes, and process flow diagrams to align business and technical teams.
- Excellent working experience of Microsoft suite of products (Word,Excel,Powerpoint).
- Proven ability to translate business requirements into technical specifications and deliver working results.
Quality Analyst
Infosys Limited
10.2021 - 01.2024
- Designed, developed, and executed comprehensive test plans to ensure software quality.
- Created automated test scripts using Selenium to streamline testing.
- Conducted functional, regression, integration, and performance testing to validate system integrity.
- Collaborated with developers and business teams to identify, document, and resolve defects.
- Performed API testing using Postman and REST Assured to validate backend functionality.
- Implemented CI/CD pipelines to integrate automated testing in the software development lifecycle.
- Participated in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
- Provided detailed reports on software defects, test coverage, and risk analysis to stakeholders.
- Executed manual and automated test cases to identify defects and ensure software quality.
- Developed and maintained test scripts using industry-standard automation tools.
- Analyzed system performance, security, and usability to optimize application stability.
- Assisted in UAT (User Acceptance Testing) and provided support for production deploymen
Quality Analyst
Bell Canada
03.2020 - 10.2021
- Led the design, development, and implementation of test automation solutions using Java-Selenium for UI testing and Rest Assured for API testing with the JUnit framework
- Reporting Defect Reports promptly and thoroughly for defects resolutions & enhancements using JIRA
- Responsible for managing defect triage, defect calls, and daily defect reports
- Creating and keeping up to date all required project test documentation (Test Plan, Test Strategy, Exit Report)
- Team management (offshore and onshore), Test team effort estimation and Testing Status reports creation
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks
Implementation Consultant(EDI Consultant)
Edifecs Technologies
02.2018 - 12.2019
- Company Overview: UST Global, Blue Cross & Blue Shield of Florida(U.S.A) | Tech stacks:, Jira, Java, Selenium, Jenkins,JMeter,, Confluence, ANSI X12, HIPAA,Claims Management, EHR, Enrollment, Eligibility, Payments
- Strong expertise in ANSI X12 and HIPAA-compliant healthcare transactions (837, 834, 835, 277, 270/271, 276/277, etc.)
- Strong proficiency in SQL for querying databases, data analysis, and supporting integration efforts
- Lead end-to-end testing efforts, including Smoke Testing, Unit Testing, System Integration Testing, Regression, Performance Testing, UAT
- Utilize tools such as JIRA, Zephyr, Confluence, Bitbucket, Bamboo, Jenkins, GIT, Selenium, UFT, Postman, etc
- For test management, automation, and reporting
- Lead and manage the QA team, coordinating workshops, review meetings, and stakeholder communications
- Direct QA team members for testing new features, logging defects, and validating defect fixes
- Creation of Testing scenarios, Test Plans, Test Scripts, sign-offs for SIT, QA, and UAT environments
- UST Global, Blue Cross & Blue Shield of Florida(U.S.A) | Tech stacks:, Jira, Java, Selenium, Jenkins,JMeter,, Confluence, ANSI X12, HIPAA,Claims Management, EHR, Enrollment, Eligibility, Payments
Quality Analyst(Internship)
Oracle Retail
05.2017 - 02.2018
- Supported project managers in establishing realistic timelines by providing accurate estimates for QA tasks and deliverables
- Conducted comprehensive regression testing for each release cycle, ensuring seamless system upgrades without compromising functionality
- Streamlined testing processes, leveraging automation framework scripts to increase efficiency in detecting issues and reduced time spent on redundant tasks
- Developed various test scripts using Selenium and maintained data with MSSQL database
- Analyzed user requirements and setting up the test plan, test strategy and test cases for the functionality
- Creating and running test cases, setting up the test environment and test beds
- Implemented multiple test cases using automation tools like Selenium, Bitbucket and Jira and integrated using Jenkins
- Performed performance testing using JMeter
- Write & maintain test automation scripts
Education
Project and Human Resource management - Information Technology
04.2021
Master of Engineering - Computer Engineering
06.2018
Bachelor of Engineering - Computer Science and Engineering
05.2016
Skills
- Business & Systems Analysis
- Requirement Gathering & Documentation
- Process Improvement
- Data Analysis & Visualization
- SQL & Database Management
- Stakeholder Management
- Project Management Tools (JIRA, Confluence)
- Software Development Life Cycle (SDLC)
- Software Testing & Quality Assurance
- Test Automation (Selenium, API Automation, Rest Assured, JMeter )
- Manual & Automated Testing
- Test Plan & Test Case Development
- Defect Tracking & Root Cause Analysis
- API Testing (Postman, REST Assured)
- CI/CD & DevOps Integration
- Test Management Tools (JIRA, Confluence, Qtest)
Certification
- ISTQB Certified Tester, Foundation Level (CTFL)
- Agile Extension
- Certified ScrumMaster (CSM) - Certificate
Timeline
Technical Business Analyst
Royal Bank of Canada, RBC
01.2025 - Current
Technical Business Analyst
Infosys Limited
01.2024 - 01.2025
Quality Analyst
Infosys Limited
10.2021 - 01.2024
Quality Analyst
Bell Canada
03.2020 - 10.2021
Implementation Consultant(EDI Consultant)
Edifecs Technologies
02.2018 - 12.2019
Quality Analyst(Internship)
Oracle Retail
05.2017 - 02.2018
Master of Engineering - Computer Engineering
Bachelor of Engineering - Computer Science and Engineering
Project and Human Resource management - Information Technology
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