Summary
Overview
Work History
Education
Skills
Timeline
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Vandana Narine

Peterborough

Summary

Dynamic former Personal Banking Associate with TD Canada Trust, skilled in client relationship management and conflict resolution. Proven track record in enhancing customer satisfaction through tailored banking solutions and effective communication. Expertise in credit products and digital banking platforms, driving successful outcomes and fostering strong client connections.

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

6
6
years of professional experience

Work History

Personal Banking Associate

TD Canada Trust
12.2023 - Current
  • Resolved complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.
  • Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
  • Assisted customers in opening new accounts as well as applications for credit products, ensuring thorough understanding of available products and services.
  • Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.

Customer Experience Associate

TD Canada Trust
08.2022 - Current
  • Collaborates with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Resolves customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Looks for additional ways to expand products to customers by upselling new products and services.
  • Addresses customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Maintains key performance indicators and acceptable performance levels to support assigned customer base.
  • Utilizes telephone, online chat and email platforms to deliver outstanding customer service.

Marketing and Communications Assistant

Trent University
08.2020 - 04.2022
  • Networked with industry experts and potential clients to drive brand awareness and promote unique position in marketplace.
  • Collaborated with a team to complete wide range of video and graphic projects.
  • Captured events and navigated social media for industry-related items to develop meaningful content to share with followers.
  • Drove content marketing campaign and editorial calendar to deliver high-quality content and optimize performance.

Research Intern

Pragmatis
06.2019 - 08.2019
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Managed, prepared and manipulated extensive databases.
  • Assisted with preparing project-related reports, presentations and manuscripts.
  • Interviewed or administered standardized tests to research subjects to collect data.

Education

Bachelor of Arts - Economics And International Development

Trent University
Peterborough, ON
04.2022

Skills

  • Credit product knowledge
  • Team collaboration
  • Client relationship management
  • Communication skills
  • Attention to detail
  • Conflict resolution
  • Time management
  • Product knowledge
  • Anti-money laundering
  • Branch operations
  • Loan processing
  • Financial product sales
  • Digital banking platforms

Timeline

Personal Banking Associate

TD Canada Trust
12.2023 - Current

Customer Experience Associate

TD Canada Trust
08.2022 - Current

Marketing and Communications Assistant

Trent University
08.2020 - 04.2022

Research Intern

Pragmatis
06.2019 - 08.2019

Bachelor of Arts - Economics And International Development

Trent University

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Vandana Narine