Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vandana Klare

Etobicoke,ON

Summary

Proven leader with a track record of enhancing operational efficiency and sales at Pitaland through strategic management and strong client relationships. Skilled in operations management and leadership, adept at problem resolution and team building. Achieved significant improvements in employee satisfaction and profitability, demonstrating exceptional multitasking and effective leadership capabilities.

Overview

7
7
years of professional experience

Work History

General Manager

Pitaland
01.2023 - 03.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Accounting and Bookkeeping

Xpress Trucking Solution
12.2022 - 01.2023
  • Implementing training program for client staff to oversee accounting and bookkeeping systems.
  • Maintained internal accuracy and transparency controls in accounting and bookkeeping.
  • Developed and trained client staff in managing accounting and bookkeeping systems.
  • Supported program managers in providing procedural training on finance and accounting.

Dispatcher

Metrox
04.2020 - 09.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Customer Service Representative and Cashier

Asian Food Center
04.2018 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales and Customer Service Representative

Premium Sweets And Factory
04.2017 - 03.2018
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Education

Graduate Diploma - Computer Network Electronics Technician

St Clair College
06.2017

Master of Science - Computer And Information Systems

Punjab Technical University
Punjab
03.2014

Bachelor of Arts -

Punjab Techical University
Punjab
03.2012

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

General Manager

Pitaland
01.2023 - 03.2024

Accounting and Bookkeeping

Xpress Trucking Solution
12.2022 - 01.2023

Dispatcher

Metrox
04.2020 - 09.2022

Customer Service Representative and Cashier

Asian Food Center
04.2018 - 01.2020

Sales and Customer Service Representative

Premium Sweets And Factory
04.2017 - 03.2018

Graduate Diploma - Computer Network Electronics Technician

St Clair College

Master of Science - Computer And Information Systems

Punjab Technical University

Bachelor of Arts -

Punjab Techical University

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Vandana Klare