Vandana Hans
Winnipeg,MB, Canada
Summary
Service industry professional with 6 years of experience delivering effective customer service and service-based solutions. Demonstrates strong communication, problem-solving, and conflict resolution skills, with a consistent focus on customer satisfaction and operational efficiency. Proven ability to work collaboratively in fast-paced environments, adapting quickly while supporting team objectives and organizational standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
Winnipeg, Canada
07.2020 - 09.2024
- Delivered fast and accurate service in a high-pressure environment, consistently meeting a drive-thru/counter target of under 30 minutes.
- Maintained 100% compliance with provincial health and safety regulations, ensuring a sanitized workstation and dining area.
- Processed over 200 cash and credit transactions daily with zero discrepancies .
- Upsold promotional items and loyalty programs, contributing to a 15 % increase in average check size.
- Trained new team members on procedures, customer service, and sales techniques.
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information, which increases the customer ratings.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
B2B Sales Intern
Spirit Consulting
Chicago, US
11.2020 - 12.2020
- Sending nearly 200 invitation requests per day for making business connections with clients using LinkedIn's sales navigator function.
- Send initial messages to clients to make healthcare executive connections for business development.
- Keep track of around 100 client's information daily who have accepted the connection request in Excel sheets.
Front Office Executive
The League Hotel
Gurgaon, Haryana, India
01.2017 - 12.2019
- Communicated with internal departments such as housekeeping, accounts, and kitchen department of the Hotel to maintain coordination, which increases the profits by 20%.
- Executed Hotel's digital marketing and online management reputation by managing online media posts, and the campaign resulted in an increment of 30% customers.
- Implemented suggestive selling techniques to effectively sell the room guests to promote other hotel services and increase income up to 20%.
- Assisted 20-25 guests daily regarding hotel facilities in an informative and helpful way to enhance customer satisfaction and build healthy relationships resulted in an increase in profits by 10%.
Education
Advanced Diploma - International Business
Red River College
Manitoba, Canada12.2020
Master of Commerce - undefined
M.D.U.
Haryana, India07.2019
Bachelor of Commerce - undefined
M.D.U.
Haryana, India06.2017
Diploma in Education D.Ed. - undefined
HBSE
Haryana, India08.2014
Skills
- Service excellence
- Collaborative teamwork
- Proficient in task management
- Organizational time strategies
Certification
- Manitoba Health Food Handler Training Certificate. (CANADA) Feb 2026 - Feb 2031
- Develop your Communication Skills and Interpersonal Influence (LinkedIn Learning)
- Critical thinking (LinkedIn Learning)
Timeline
B2B Sales Intern
Spirit Consulting
11.2020 - 12.2020
Crew Member
Wendy's
07.2020 - 09.2024
Front Office Executive
The League Hotel
01.2017 - 12.2019
Master of Commerce - undefined
M.D.U.
Bachelor of Commerce - undefined
M.D.U.
Diploma in Education D.Ed. - undefined
HBSE
Advanced Diploma - International Business
Red River College
ACTIVITIES AND INTERESTS
Exploring various media platforms, various internet search engines, Learning sales and marketing skill