Vanda Bertrand
Toronto,ON
Summary
Dynamic Dispatcher/Customer service with proven expertise at Polaris Industries, excelling in high-pressure environments. Adept at customer service and conflict resolution, I effectively coordinated timely deliveries while fostering teamwork. Skilled in dispatch software and data entry, I ensured compliance with regulations and provided real-time updates, enhancing operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Dispatcher
Polaris Industries
Etobicoke,on
02.2011 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes
- Set up the transportation of freight of 30-45 orders daily
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to 20 calls daily remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Warehouse Associate
ICW Logistics
Toronto, ON
06.2005 - 10.2008
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 40 pounds.
Education
Legal Administration Assistant - Legal Studies
Everest Collage
Mississauga, ON01.2010
High School Diploma - High School
Scarlett Heights
Toronto, ON06.1998
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Customer relations
- Schedule management
- Schedule coordination
- Service coordination
- Work order management
Languages
Portuguese
Elementary
Timeline
Dispatcher
Polaris Industries
02.2011 - 01.2025
Warehouse Associate
ICW Logistics
06.2005 - 10.2008
Legal Administration Assistant - Legal Studies
Everest Collage
High School Diploma - High School
Scarlett Heights