Van Nguyen
Squamish,BC
Summary
Dynamic and detail-oriented professional with a strong work ethic, honed at Fortune Kitchen, where I enhanced customer satisfaction through effective communication and efficient table management. Proven ability in event coordination and inventory management, consistently delivering results in fast-paced environments while fostering team collaboration and empathy towards diverse clientele.
Overview
6
6
years of professional experience
Work History
Host/Waiter
Fortune Kitchen
Squamish, BC
03.2024 - 07.2025
- Greeted and seated guests promptly to enhance dining experience.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed reservation system to optimize table turnover and customer flow.
- Coordinated with kitchen staff to ensure timely order delivery.
- Provided menu information and answered guest inquiries effectively.
- Monitored dining area for cleanliness and organized seating arrangements.
- Handled guest complaints with professionalism and resolution strategies.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Balanced cash drawers at the end of each shift.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Secretary
Youth Advisory Committee (YAC)
09.2023 - 06.2025
- Coordinated event logistics, including scheduling and venue arrangements for youth initiatives.
- Ensured clarity and conciseness in committee meeting summaries.
- Monitored attendance of committee members at meetings and events.
- Maintained accurate records of meeting minutes and action items for future reference.
- Collaborated in planning and organizing youth events in town.
- Coordinated activities for Youth Week, scheduled from May 1 to 7.
- Collaborated with team members to enhance workflow efficiency within the advisory committee.
Fast Food Crew Member
Wendy’s
Squamish, British Columbia
04.2023 - 02.2025
- Executed order taking and beverage preparation at front counter and drive thru.
- Provided excellent customer service in fast-paced restaurant environment.
- Facilitated payment processing and served as drive thru runner.
- Performed cooking tasks for line and grill operations.
- Maintained cleanliness and stocked supplies in lobby area.
- Operated kitchen equipment and maintained food safety standards.
- Prepared and assembled food orders accurately and efficiently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new staff on procedures and customer interaction skills.
- Handled cash register transactions and processed customer payments accurately.
- Managed inventory by restocking supplies and monitoring expiration dates.
- Greeted customers in a friendly and professional manner.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed daily and weekly cleaning schedules according to established standards.
Fast Food Crew Member
McDonald’s
Squamish, British Columbia
08.2021 - 10.2022
- Executed order taking and beverage preparation at front counter and drive-thru.
- Provided excellent customer service in fast-paced restaurant environment.
- Managed payment processing and ensured quality packing and presentation of beverages.
- Operated fries and hash brown station to maintain product availability.
- Performed lobby cleaning and stocking to uphold cleanliness standards.
- Prepared and assembled food orders accurately and efficiently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new staff on procedures and customer interaction skills.
- Handled cash register transactions and processed customer payments accurately.
- Managed inventory by restocking supplies and monitoring expiration dates.
- Greeted customers in a friendly and professional manner.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Kept customer and food preparation areas clean and well-organized.
- Served orders to customers at windows, counters and tables.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Provided excellent customer service by responding to inquiries promptly.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Landscaper
Self-employed
Squamish, British Columbia
07.2020 - 07.2021
- Cleared snow efficiently to maintain accessibility and safety.
- Cut and trimmed lawns using power mowers and edgers.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
Assistant
Family Business
Squamish, British Columbia
01.2020 - 01.2021
- Selected and organized inventory for efficient packing procedures.
- Determined product prices based on market analysis and cost factors.
- Assisted in inventory management and procurement processes regularly.
- Supported financial record-keeping and bookkeeping activities diligently.
Education
Bachelor of Arts - Linguistics
University of Alberta
Edmonton04-2029
High School Diploma -
Howe Sound Secondary School
Squamish, BC06-2025
Skills
- Time management
- Customer service
- Empathy and compassion
- Task orientation
- Strong work ethic
- Effective communication
- Event coordination
- Inventory management
- Team collaboration
- Multicultural awareness
- Detail-oriented
- Adaptable to change
- Foreign language skills
References
- Ashling Amato, Foundry Service Coordinator, ashlingamato@sscs.ca, 604-848-4563
- Fran Booth, Music/Fine Arts Department Head, fbooth@sd48.bc.ca, 604-815-1895
- Nina Sarah Davidas, Wendy’s Shift Manager, Ninasarah@yahoo.com, 778-288-6225
- Relyn Laniog Notorio, Wendy’s Crew Member, osanglaniog@gmail.com, 778-964-9477
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Spanish
Elementary
Affiliations
- Program participant, Squamish Youth Services: Developed cooking and food preparation skills at dinner clubs on Thursday. Practice mindfulness, self-awareness skills, and mental/sexual health management. Foster relationship with youth and staff.
- Jazz Band: Proficient on bass clarinet and tuba. Perform at school, public events and on tours.
- Indigenous Leadership: Participate in cultural gatherings and Powwow’s. Organize school events and ceremonies. Learn the Squamish language, songs and dances.
- Musical Theater: Collaboration and performing arts.
Availability
- Monday: 4-8 pm
- Tuesday: None
- Wednesday: 4-8 pm
- Thursday: None
- Friday: None
- Saturday: 9-1:30 pm
Timeline
Host/Waiter
Fortune Kitchen
03.2024 - 07.2025
Secretary
Youth Advisory Committee (YAC)
09.2023 - 06.2025
Fast Food Crew Member
Wendy’s
04.2023 - 02.2025
Fast Food Crew Member
McDonald’s
08.2021 - 10.2022
Landscaper
Self-employed
07.2020 - 07.2021
Assistant
Family Business
01.2020 - 01.2021
Bachelor of Arts - Linguistics
University of Alberta
High School Diploma -
Howe Sound Secondary School