VAN LIAN
A-5662 Campling Ave, Regina
Summary
Developed extensive interpersonal and negotiation skills in fast-paced sales environment. Demonstrated ability to understand customer needs and provide tailored solutions. Seeking to leverage these transferable skills in new field to drive success and foster strong client relationships.
Overview
7
7
years of professional experience
Work History
Receiptionist
Total Soft Solution(TSS)
01.2020 - 01.2023
- Greeted visitors, answered phone calls, and directed inquiries to the appropriate department
- Built relationships with customers to encourage repeat business
- Provided positive first impressions to welcome existing, new, and potential customers
- Support office operations by managing and scheduling appointments
Sales and Administration
Avis Car Rental company
01.2016 - 01.2019
- Assisted customers in finding the products, providing recommendations, ensuring positive experience
- Responded to customer inquiries via phone and email, providing product information and resolving issues
- Maintained and updated customer databases using CRM software(Hubspot)
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Managed conflict resolution with dissatisfied customers professionally, resulting in
- Solved customer challenges by offering relevant products and services
Education
B.TH - Bachelor of Theology
Emmanuel Theological Seminary
Kota, Rajasthan01.2015
High School Diploma -
ST. Joseph Higher Secondary School
Aizawl, Mizoram01.2012
Skills
- Objection handling
- Paperwork processing
- Client analysis
- Sales follow-up
- Customer service
- Product and service sales
- CRM proficiency
- Time management
- Customer relationship development
- Data entry
- Customer/Client relations
- Multitasking Abilities
Languages
English
Hindi
Mizo
Chin
Objective
Highly motivated newcomer to Canada. Seeking an entry level in Sales and administration role at Viterra. Eager to learn and grow and Support Viterra mission of innovation and sustainability in the agriculture and facility management industry.
Timeline
Receiptionist
Total Soft Solution(TSS)
01.2020 - 01.2023
Sales and Administration
Avis Car Rental company
01.2016 - 01.2019
High School Diploma -
ST. Joseph Higher Secondary School
B.TH - Bachelor of Theology
Emmanuel Theological Seminary
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