Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
VAMSI MAMIDALA

VAMSI MAMIDALA

Ottawa,ON

Summary

Experienced and highly motivated Senior ServiceNow Implementation Specialist with a successful track record in implementing, configuring, and maintaining ServiceNow instances. Proven expertise in optimizing business processes and driving efficiency through effective ServiceNow Implementation and administration. Seeking a challenging position to leverage my skills and experience to make a significant impact.

Overview

11
11
years of professional experience

Work History

Principal Engineer

Invesco
Ottawa, ON
02.2022 - Current
  • Designing and Architecting Service Portal for Custom Applications
  • Collaborating with business stakeholders, including product owners and subject matter experts, to gather requirements and validate the functionality and usability of the Service Portal.
  • Creating a technical roadmap for the Service Portal implementation, considering factors such as performance, security, and maintainability.
  • Leading a team of developers to build and customize Service Portal components, widgets, and pages using HTML, CSS, JavaScript, and AngularJS.
  • Monitoring the performance of the Service Portal, identifying and resolving any performance bottlenecks or issues.
  • Implementing performance optimization techniques to improve the overall performance of the Service Portal.
  • Documenting the Service Portal architecture, configuration details, and customization guidelines for future reference and knowledge sharing.

Senior Software Engineer

Munich Re
Toronto, ON
08.2021 - 02.2022
  • Implemented CI/CD Pipeline by integrating Azure DevOps and Servicenow.
  • Assisted CMDB process team in streamlining the CI lifecycle.
  • Developed and implemented ServiceNow workflows and automation.
  • Collaborated with stakeholders to gather requirements and translate them into ServiceNow configurations and customizations.

Senior Engineer

Invesco
Toronto, ON
07.2018 - 08.2021
  • Administered and maintained multiple ServiceNow instances, ensuring optimal system performance and availability.
  • Configured and customized ServiceNow modules to align with business requirements, including incident management, change management, and service catalog.
  • Performing routine system maintenance tasks, including patching, upgrades, and hotfixes installations, to keep the platform up to date with the latest releases and security patches.
  • Monitoring system logs, event notifications, and performance metrics to proactively identify and resolve any system or application-related issues.
  • Planning and executing ServiceNow platform upgrades to newer versions, ensuring minimal disruption to ongoing operations and maintaining data integrity.
  • Evaluating and testing new releases, features, and functionalities to assess their compatibility with existing customizations and integrations.
  • Collaborating with cross-functional teams, such as system administrators, database administrators, and network engineers, to troubleshoot and resolve infrastructure-related issues that impact the ServiceNow platform.
  • Led and mentored a team of junior administrators, providing guidance and support in ServiceNow administration best practices.
  • Conducted regular system audits to ensure data integrity and compliance with ITIL processes.
  • Implemented and managed integrations with third-party systems.
  • Created and maintained documentation, including system configurations, standard operating procedures, and user guides.
  • Participated in change management processes, evaluating and implementing ServiceNow enhancements and upgrades.

Software Engineer

Invesco
Hyderabad, INDIA
10.2014 - 07.2018
  • Investigating and resolving incidents related to the ServiceNow platform, such as system outages, performance degradation, and data integrity issues.
  • Conducting root cause analysis to identify underlying issues and implementing corrective actions to prevent recurring incidents.
  • Collaborating with the ServiceNow support team or vendor to troubleshoot and resolve complex platform-related issues.
  • Participating in problem management processes to identify systemic issues and implement long-term solutions and improvements.
  • Conducting training sessions or workshops for stakeholders and end-users to ensure they are equipped with the necessary knowledge to effectively use the ServiceNow platform.

Software Engineer

iGate Global Solutions
Bangalore, INDIA
06.2012 - 09.2014
  • Trainee Engineer.
  • Worked on GE Capital Servicenow Instance as a junior developer.
  • Responsible for Incident process real time support.
  • Customizing and Configuring Servicenow Forms, Data Sources, Import Sets, Transform maps.
  • Configuring UI Components like UI Macros, UI Pages using Jelly Scripting, UI polices, Client Scripts,Business Rules, Script Includes, Scheduled Jobs..etc.,
  • Weekly Change implementation by promoting Update Sets to PROD Instance from UAT.

Education

B.Tech - Computer Science

Jawaharlal Nehru Technological University
KAKINADA ANDHRA PRADESH INDIA
04.2011

Skills

  • ServiceNow Administration
  • ServiceNow Customization
  • Workflow Development
  • JavaScript
  • HTML/CSS
  • ITIL Processes
  • Service Portal
  • Performance Analytics
  • REST , SOAP Integration
  • AngularJS
  • NodeJS

Certification

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS)
  • ITIL Foundation Certification

Timeline

Principal Engineer

Invesco
02.2022 - Current

Senior Software Engineer

Munich Re
08.2021 - 02.2022

Senior Engineer

Invesco
07.2018 - 08.2021

Software Engineer

Invesco
10.2014 - 07.2018

Software Engineer

iGate Global Solutions
06.2012 - 09.2014

B.Tech - Computer Science

Jawaharlal Nehru Technological University

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