Vamsi Krishna
Montreal,QC
Summary
Senior ServiceNow Consultant with 12+ years of expertise, specializing in custom application architecture and end-to-end platform transformation. Proven ability to design, configure, and develop scalable solutions that optimize business processes and improve operational efficiency. Strong hands-on background in platform customization, integrations, automation, and custom application development using ServiceNow best practices. Adept at translating business requirements into technical solutions while ensuring quality, security, and maintainability. Approaches delivery with a focus on measurable and sustainable customer outcomes and long-term platform stability.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Senior Technical Accelerator Consultant
ServiceNow
Montreal, QC
12.2024 - Current
- Accelerator Delivery
- Deliver time-bound ServiceNow accelerators by installing required applications and plugins in customer instances and configuring selected out-of-the-box (OOB) capabilities.
- Configure core application features to demonstrate end-to-end business scenarios aligned with customer-selected use cases.
- Prepare demo-ready environments by applying configuration-first best practices while avoiding unnecessary customization.
- Validate application behavior, data flow, and user experience to ensure stable and accurate demonstrations.
- Collaborate with customers during live sessions to walk through configured capabilities and explain platform behavior and design considerations.
- Access to Experts (A2E)
- Provide architectural and technical advisory to customers through Access to Experts sessions, focused on application design, platform capabilities, and best practices.
- Discuss business-specific use cases and guide customers on optimal solution approaches using native ServiceNow features.
- Review proposed architectures and implementation strategies, highlighting trade-offs, risks, and long-term platform implications.
- Advise on configuration vs customization decisions, data modeling, automation patterns, and integration approaches.
- Support customer teams by answering advanced technical questions and clarifying platform capabilities to enable informed decision-making.
Staff Software Engineer /ServiceNow Developer
ServiceNow
Ottawa, Ontario
09.2023 - 2024
- Manage and maintain support.servicenow.com and impact.servicenow.com, with a primary focus on the Impact instance.
- Investigate and resolve issues reported by Impact customers, collaborating closely with Customer Success Managers and Impact Squad members to ensure effective solutions.
- Facilitate the resolution of issues related to key Impact features, including Entitlements, Value Journey, Platform Health, and Capability Mapping, ensuring alignment with customer needs and ServiceNow best practices.
- Enhanced HOP Access management according to security needs within support.servicenow.com, allowing the team to manage HOP roles with minimal hassle.
- Work in collaboration with the Impact development team, Pricing Help Desk team, and other Impact Process Owners to coordinate issue fixes and optimize workflows.
- Apply portal-building experience on ServiceNow to diagnose and resolve issues independently, leveraging knowledge of Service Portal widgets and configurations.
- Successfully proposed and secured approval for a Generative AI idea for ServiceNow Workspaces, driving automation and GenAI initiatives within the group.
- Responsible for instance management lifecycle activities, including upgrades, cloning, change implementation, and user administration for both support and Impact instances.
Principal Engineer
Invesco
Toronto, Ontario
07.2018 - 08.2023
- Integrated ServiceNow with Ansible Tower Spoke to automate change requests for software patches and updates across connected systems, streamlining operational workflows.
- Developed a custom REST API integration between ServiceNow and Tufin to manage network firewall changes, enhancing security and compliance automation.
- Built a Node.js–based application to capture screenshots of a secure internal website, leveraging ServiceNow Orchestration and managing MID Server installation and maintenance to support workflow automation for a financial application.
- Designed and architected Service Portals for custom applications, ensuring seamless user experience and functional reliability.
- Led a team of developers in building and customizing Service Portal components, widgets, and pages using HTML, CSS, JavaScript, AngularJS, and Node.js.
- Designed and migrated legacy workflows to ServiceNow Flow Designer for various request items, improving automation and process efficiency.
- Established REST API integration between ServiceNow and SolarWinds for alert monitoring on the Invesco CRD application.
- Administered multiple ServiceNow instances, ensuring optimal system performance, stability, and availability.
- Configured ITSM modules, including Incident Management, Change Management, and Service Catalog.
- Executed platform upgrades and evaluated new features for compatibility, collaborating with cross-functional teams to resolve infrastructure-related issues.
Senior Software Engineer
Invesco
Hyderabad, India
10.2014 - 07.2018
- Investigated and resolved incidents on the ServiceNow platform, including system outages, performance issues, and data integrity concerns.
- Conducted root cause analysis to identify underlying issues and implemented corrective actions to prevent recurrence.
- Collaborated with ServiceNow support teams and vendors to troubleshoot and resolve complex platform-related issues efficiently.
- Participated in problem management processes by identifying systemic issues and implementing long-term platform improvements.
- Conducted training sessions and workshops for stakeholders to support platform usage and knowledge transfer.
Software Engineer
Capgemini
Bangalore, India
06.2012 - 09.2014
- Worked as a Trainee Engineer and junior developer on the GE Capital ServiceNow instance, providing real-time support for the incident management process.
- Customized and configured ServiceNow forms, data sources, import sets, and transform maps.
- Configured UI components including UI Macros, UI Pages (Jelly scripting), UI Policies, Client Scripts, Business Rules, Script Includes, and Scheduled Jobs.
- Executed weekly change implementations by promoting update sets from UAT to Production, ensuring smooth deployments with minimal disruption.
Education
Bachelor of Technology - Computer Science Engineering
Jawaharlal Nehru Technological University
India04-2011
Skills
ServiceNow App Development & Architecture
Custom Application / Scoped App Development
App Engine Studio (AES) & Studio IDE
Data Modeling, Tables, and Relationships
Configuration-first and Platform Best Practices
UI & User Experience
Now Experience UI Framework
UI Builder & Workspace Configuration
Service Portal Design and Development
Automation & Process Enablement
Flow Designer
Workflow Automation & Orchestration
Integrations & Enterprise Technologies
REST & SOAP API Integrations
MID Server Architecture and Management
Scripting & Web Technologies
JavaScript (Advanced)
HTML / CSS
AngularJS, Nodejs
Languages
English
Full Professional
French
Limited
Certification
ServiceNow Certified System Administrator
Timeline
Senior Technical Accelerator Consultant
ServiceNow
12.2024 - Current
Staff Software Engineer /ServiceNow Developer
ServiceNow
09.2023 - 2024
Principal Engineer
Invesco
07.2018 - 08.2023
Senior Software Engineer
Invesco
10.2014 - 07.2018
Software Engineer
Capgemini
06.2012 - 09.2014
Bachelor of Technology - Computer Science Engineering
Jawaharlal Nehru Technological University