Valerie St-Pierre
Notre-Dame-de-l'Ile-Perrot,QC
Summary
Professional trained in project management, conflict resolution, customer service, active communication, and crisis management. Qualified in meeting expectations in a highly regulated environment and constantly strive to strengthen and refine professional effectiveness.
Overview
10
10
years of professional experience
Work History
Service Director
Air Canada Mainline
02.2023 - Current
- Constant coordination of effective and productive communication between my team and the pilots, the station manager, and all the other departments in relation to the success of the operations
- Writing flight reports and ensuring their follow-up with my supervisors to help improve procedures.
Flight Attendant
Air Canada Mainline
09.2022 - 02.2023
- Always ensure the safety of passengers and crew members by respecting the rules of civil aviation (Transport Canada) and the strict procedures imposed by Air Canada.
In-Charge Flight Attendant
Air Canada Rouge
04.2014 - 09.2022
- Manager of a variable team of 9 people for each flight which includes the planning and supervision of operations and service according to company protocols
Project Coordinator, Safety-Flight Ops Consulting
International Air Transport Association (IATA)
03.2021 - 09.2021
- Assist SFO Consultants in preparing technical material in the frame of the projects delivered by SFO Consulting including technical and commercial proposals in addition to actively participating in all Project Management tasks
- Provide active follow-up with clients / potential clients and deliver outstanding customer service through timely response to client’s requests
- Engage with Subject Matter Experts to gauge their interest in participating in SFO Consulting projects & coordinate logistic issues.
Patient Service Representative
Ashfield Healthcare
09.2020 - 03.2021
- Connect with various Health Care professionals by bringing them and their patients the support their needs
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Education
Graduate Degree Certificate - Strategic Management
Harvard University - Extension School
Cambridge, MA01.2020
Bachelor - Communication Sciences
Université De Montréal
Montréal, QC01.2017
Certificate - Customer Service Excellence
Disney University
Orlando, FL01.2014
Skills
- Demonstrate team leadership abilities
- Project management
- Maximize organizational productivity
- Display strong achievement drive
- Problem resolution
- Training and mentoring
- Strategic Planning
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Service Director
Air Canada Mainline
02.2023 - Current
Flight Attendant
Air Canada Mainline
09.2022 - 02.2023
Project Coordinator, Safety-Flight Ops Consulting
International Air Transport Association (IATA)
03.2021 - 09.2021
Patient Service Representative
Ashfield Healthcare
09.2020 - 03.2021
In-Charge Flight Attendant
Air Canada Rouge
04.2014 - 09.2022
Graduate Degree Certificate - Strategic Management
Harvard University - Extension School
Bachelor - Communication Sciences
Université De Montréal
Certificate - Customer Service Excellence
Disney University
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