Valérie Lefebvre
Ottawa
Summary
Professional with strong background in disability case management. Skilled in assessing individual needs, developing tailored action plans, and coordinating with medical professionals and support services. Known for effective team collaboration and adaptability in dynamic environments. Proven ability to achieve results through empathetic communication and thorough problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Disability Case Manager
Beneva
02.2022 - Current
- Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
- Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies.
- Evaluated client progress regularly, adjusting case management plans as needed to optimize results.
- Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
- Monitored program performance and outcomes for successful delivery of services.
- Enhanced claim processing efficiency by implementing new case management strategies and tools.
- Developed strong relationships with clients, offering personalized support throughout the entire claims process.
Registered Practical Nurse
Alio Health Services
06.2015 - Current
- Monitor, record and communicate patient conditions
- Teaching self injection techniques
- Wound care \ Iv Therapy \ Injections \
- Completing care plans
- Enhanced patient satisfaction with compassionate, attentive care and effective communication.
- Promoted a safe clinical environment by adhering to infection control guidelines and maintaining proper hygiene standards.
- Monitored vital signs and assessed patients regularly, identifying changes in condition and initiating appropriate interventions.
Virtual Telehealth Nurse
Switch Health
06.2021 - 01.2022
- Provide instructions virtually for self-collection of nasal specimens for the purpose of testing for COVID19
- Educating patients on signs and symptoms of COVID19
- Instruct patients to properly package specimens
- Perform duties with discretion and professionalism
- Interacting with Switch Health coworkers and supervisors in a professional manner
- Participated in quality improvement initiatives related to telehealth nursing practice, enhancing service delivery and patient experience.
Registered Practical Nurse
MONTFORT HOSPITAL
04.2014 - 08.2018
- Provide care to patients with mental health issues and addictions
- Educate patients on suicide prevention
- Working with diverse client groups
- Manage difficult situations effectively
- Communicate with clients and families involving them in plan of care
- Intravenous therapy
- Wound care
- Other nursing medicine duties
- Conducted comprehensive initial assessments of newly admitted patients, collaborating with other healthcare providers to establish a plan of care tailored to individual needs.
Registered Practical Nurse
PRIVATE IN HOME CARE
06.2013 - 06.2017
- Provide care to ALS patient
- Administer medication and meals via PEG feeding
- Provide psychological support
- Palliative care
Registered Practical Nurse
STILLWATER CREEK RETIREMENT
11.2012 - 11.2016
- Administer medication to over 100 patients
- Give injections
- Wound Care
- Palliative Care
- Psychological support to clients and their family
- Monitor Patients Health
- Completing Care Plans
- Discussing issues with nurse in charge
- Follow ups on specific issues
Registered Practical Nurse (Palliative Care)
LIBRA SENIOR SERVICES
12.2012 - 07.2014
- Provide end of life care to patients out in the community
- Psychological support to clients and their family
- Personal Care
- Administer medication
Registered Practical Nurse Family Birthing Unit
MONTFORT HOSPITAL
06.2010 - 10.2011
- Post-Partum evaluation
- Teach Care for the babies (feedings, personal care etc.)
- Blood Work to Patients and their babies
- Remove staples and wound care
- Administrative work
Registered Practical Nurse Wound Care
01.2010 - 01.2011
- Hand out medication to over 70 patients
- Wound Care
- Palliative Care
- Exposed to a variety of illnesses
Personal Support Worker
Queenswood Villa
02.2003 - 08.2010
- Assistance with the baths and personal care
- Help out with serving meals
- Provide Training to new employees
Education
AEC / DEP Or Skilled Trade Certificate in RPN - Nursing Education
La Cite Collegial
Ottawa, ON06.2012
Skills
- Case management
- Claim processing
- Client assessment
- Time management
- Relationship building
- Effective communication
Certification
CPR, 01/01/19, 01/01/22
Additional Information
Fluently Bilingual, Outgoing and caring, Attentive to details, Excellent interpersonal skills, CPR certified, Immunisation complete / Fully Vaccinated COVID19, G class drivers license, Very well organized, Analysis strength, Interested in new challenges, Abilities to closely observe/monitor, Work well under pressure, Work well in a team, Resourceful person, WHMIS certified, Enhanced security clearance, Ability in providing blood work, Crisis intervention training
Languages
French - Fluent
Full Professional
English
Professional Working
Bilingual
True
Timeline
Disability Case Manager
Beneva
02.2022 - Current
Virtual Telehealth Nurse
Switch Health
06.2021 - 01.2022
Registered Practical Nurse
Alio Health Services
06.2015 - Current
Registered Practical Nurse
MONTFORT HOSPITAL
04.2014 - 08.2018
Registered Practical Nurse
PRIVATE IN HOME CARE
06.2013 - 06.2017
Registered Practical Nurse (Palliative Care)
LIBRA SENIOR SERVICES
12.2012 - 07.2014
Registered Practical Nurse
STILLWATER CREEK RETIREMENT
11.2012 - 11.2016
Registered Practical Nurse Family Birthing Unit
MONTFORT HOSPITAL
06.2010 - 10.2011
Registered Practical Nurse Wound Care
01.2010 - 01.2011
Personal Support Worker
Queenswood Villa
02.2003 - 08.2010
AEC / DEP Or Skilled Trade Certificate in RPN - Nursing Education
La Cite Collegial
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