Valorie Martinez
Victorville
Summary
Dynamic Service Manager with a proven track record at H&E Equipment Services Inc., excelling in work order management and customer service. Expertly negotiated vendor contracts, enhancing service efficiency and reducing costs. Skilled in team leadership and employee training, fostering a motivated workforce that consistently meets performance goals.
Overview
26
26
years of professional experience
Work History
Service Manager
H&e Equipment Services Inc.
Fontana
09.2007 - Current
- Supervise Service Dept and Parts Dept
- Open/close work orders
- Input techs Time schedules
- Ran all operating reports
- approved all techs time
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Resolved customer complaints quickly and effectively.
- All AP in the service department and parts department.
- Dispatch field techs on service calls.
- In charge of downed equipment.
- Conducted performance reviews and provided constructive feedback to staff members.
- Monitored service performance metrics to identify areas of improvement.
- Hired and trained service department staff to drive performance.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Motivated and supported employees to maintain low turnover.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Branch Administrator
United Rentals
Fullerton
10.1999 - 10.2006
- All Accounts Payable
- Bank Deposits
- Payroll
- New Hire paperwork
- file all contracts
Education
Some College (No Degree) - MICRO COMPUTER OPERATOR
CALIFORNIA BUSINESS INSTITUTE
El Monte, CASkills
- Work order management
- Time scheduling
- Customer complaint resolution
- Inventory management
- Field dispatching
- Employee training
- Payroll administration
- Team building
- Team leadership
- Customer service management
- Office administration
- Shift scheduling
- Financial controls
- Preventive Maintenance
- Service and parts teams management
Timeline
Service Manager
H&e Equipment Services Inc.
09.2007 - Current
Branch Administrator
United Rentals
10.1999 - 10.2006
Some College (No Degree) - MICRO COMPUTER OPERATOR
CALIFORNIA BUSINESS INSTITUTE
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