Vallie Rhae Siazon
SCARBOROUGH,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Klook Travel Technology
Customer Service Specialist
Optima Communications International
02.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Elderly Caregiver (Part Time)
Easy Access Healthcare Inc.
12.2021 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Administrative Assistant
Wireless Communications Plus
11.2022 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service Representative
Manulife
10.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Klook Travel Technology
02.2018 - 05.2020
- Communicate electronically and in person with computer users experiencing difficulties to
determine and document problems experienced. Assist customers who are having
difficulties booking online. - Consult user guides, technical manuals and other documents to research and implement
solutions. Walk thru customers on user guides and information they can find online that
provides answers to their queries. - Assist customer in booking transportation, make hotel reservations and collect
payment/fees - Use promotional techniques and prepare promotional materials to sell itinerary tour
packages - Deal with occurring travel problems, complaints or refunds
- Attend travel seminars to remain updated with tourism trends
- Enter data into our software and maintain client files
- Network with tour operator.
Activations Specialist
411 BPO
04.2016 - 09.2017
- Conduct keyword research using various tools (like Keyword Planner and Moz)
- Perform competitive analysis and identify gaps in our content or areas of improvement in
our web design Track important SEO metrics including o - rganic traffic, conversion rates and time spent on
page - Update older content and add effective calls to action (CTAs) to improve user engagement
- Report on performance metrics comparing them to our SEO goals and benchmarking data
- Optimize pages for mobile
- Implement link building strategies and manage backlinks to build online authority
- Monitor paid search campaigns
- Follow SEO trends and stay up-to-date with new tools and practices.
Market Researcher
SSI Inc
06.2012 - 03.2014
- Conduct social or economic surveys on local, regional or national areas to assess
development potential and future trends. - Conduct surveys and analyze data on the buying habits and preferences of wholesale or
retail consumers. - Evaluate customer service and store environments. Conduct customer satisfaction surveys
on their most recent visits to a branch. - Conduct comparative research on marketing strategies for industrial and commercial
products. - Consult clients about objectives and requirements of projects
- Formulate a plan and present it to senior management or a client
- Carry out quantitative or qualitative research
- Design specific research methods such as questionnaires
Education
College Diploma - Business
Centennial College
Scarborough, ON12.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Technical Support
- Administrative Support
- Microsoft Office Suite
- Compassionate Caregiving
- Dementia Care
- Emotional Support
- Housekeeping
Languages
English
Full Professional
Timeline
Customer Service Specialist
Optima Communications International
02.2024 - Current
Administrative Assistant
Wireless Communications Plus
11.2022 - 02.2024
Elderly Caregiver (Part Time)
Easy Access Healthcare Inc.
12.2021 - Current
Customer Service Representative
Manulife
10.2020 - 07.2021
Customer Service Representative
Klook Travel Technology
02.2018 - 05.2020
Activations Specialist
411 BPO
04.2016 - 09.2017
Market Researcher
SSI Inc
06.2012 - 03.2014
Customer Service Representative
Klook Travel Technology
College Diploma - Business
Centennial College
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