Vallery Pedre
Longueuil,Canada
Summary
Experienced specialist with a proven track record of delivering impactful results. Thrives in collaborative team environments and excels at adapting to changing needs. Possesses expertise in customer relationship management, consistently driving successful outcomes. Recognized for reliability and a strong focus on achieving objectives.
Overview
18
18
years of professional experience
Work History
Senior business Mastercard Specialist
Bank of Montreal
12.2023 - Current
- Provide support for Business MasterCard such as:
- Lost credit card, replacement, pin reset and other queries
- Manage business MasterCard accounts (add and remove employee, e-transfer)
- Prevention and monitoring in case of fraud
- Assistance for Online Banking management
- Working with all the branches to provide the best service
- Provide sales and opportunities for best financial management
- Every other information regarding the business MasterCard
- Followed all policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Customer care representative
GlobalStep
07.2023 - 12.2023
- Assist and effectively resolve issue for a financial cooperative such as:
- Lost debit card, replacement and other queries
- Follow-up in case of fraud
- Guide customers to activate an online profile
- Guide customers to use properly a cash machine
- Provide information about transactions
- Every other information regarding the cooperative
CVAC DEPUTY MANAGER
VFS Global
01.2019 - 03.2023
- MY ROLE AT THE CANADIAN VISA APPLICATION CENTER IS TO:
- Ensure that the office operates effectively
- Provide accurate reports as requested
- Train and manage staff according to the regulations
- Motivate the staff to achieve better results
- Address issues reported by clients
- Manage the office budget efficiently
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
SUPERVISOR
UNIGESTION HOLDING SA
01.2015 - 01.2019
- Ensure quality customer service in the different offices
- Prepare trainings, coaching sessions
- Work in collaboration with other services
- Motivation program for the team
- Manage administrative and financial files and follow-ups
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
CUSTOMER AGENT AND TECHNICAL SUPPORT
UNIGESTION HOLDING SA
06.2008 - 01.2015
- Assist and effectively resolve network issues such as:
- Making plan changes, activation, deactivation, roaming, support technique
- Provide physical and email support to verify tracking and problem of the customer is solved
- Improved customer satisfaction by providing timely and effective resolutions to their concerns.
- Developed solutions for customer independently and with manager.
WAREHOUSING REPRESENTATIVE
Maritime Logistics Haiti (MLH)
01.2007 - 08.2007
- Supervise the workflow at the warehouse level
- Motivate employees to achieve good results
- Analyzer and consultant for the improvement of the service
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
CERTIFICAT - Supervision Development Program (SDP)
VFS GLOBAL
12.2021
CERTIFICAT - Digital payment - Online Business - Cyber and Physical Security - Complete Digital Marketing
UDEMY
03.2019
CERTIFICAT - Serving Our Customers - Mobile Product- Business Ethic, Time Management
UNIGESTION HOLDING SA
08.2014
(LICENCE) - Management, Marketing, Budget, Economic, Finance
ECOLE SUPERIEURE D'INFOTRONIQUE HAITI
Port-au-Prince, HT12.2010
Skills
- French
- English
- Microsoft Office
- Internet
- Social media
- Administration applications
- Customer Relations
- Documentation Management
- Quality Assurance
Activities
I am passionate about activities related to football, cinema, social volunteering and education.
Languages
English
Full Professional
French
Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of interview facilitation service ( IFS) for IRCC.
Timeline
Senior business Mastercard Specialist
Bank of Montreal
12.2023 - Current
Customer care representative
GlobalStep
07.2023 - 12.2023
CVAC DEPUTY MANAGER
VFS Global
01.2019 - 03.2023
SUPERVISOR
UNIGESTION HOLDING SA
01.2015 - 01.2019
CUSTOMER AGENT AND TECHNICAL SUPPORT
UNIGESTION HOLDING SA
06.2008 - 01.2015
WAREHOUSING REPRESENTATIVE
Maritime Logistics Haiti (MLH)
01.2007 - 08.2007
CERTIFICAT - Supervision Development Program (SDP)
VFS GLOBAL
CERTIFICAT - Digital payment - Online Business - Cyber and Physical Security - Complete Digital Marketing
UDEMY
CERTIFICAT - Serving Our Customers - Mobile Product- Business Ethic, Time Management
UNIGESTION HOLDING SA
(LICENCE) - Management, Marketing, Budget, Economic, Finance
ECOLE SUPERIEURE D'INFOTRONIQUE HAITI
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