Vallerie Joy Hernandez
Red Deer,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and broaden knowledge in any given job backed up with a diverse set of experiences earned from years of working in different industries. Hardworking and passionate, ready to help achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Care Associate
Leon's Furniture
06.2023 - Current
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Personal In-Home Caregiver
Arvella Tutto
07.2022 - 11.2022
- Administered medication as directed by physician.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed rapport to create safe and trusting environment for care.
- Developed individual care plans for clients based on specific needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Delivery Driver
Pizza Pizza
04.2022 - 11.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Gas Station Cashier
Petro-Canada
08.2022 - 10.2022
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Arrived on time and dressed professionally in clean company uniform.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Dietary Aide
Villa Marie, Covenant Care
11.2020 - 04.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Reported and documented resident changes in consumption or behaviors.
Babysitter/Dog Sitter
Neighbors House
10.2018 - 01.2021
- Exercised animals regularly with walks and rigorous play activities.
- Followed pet care instructions, dietary needs, and medication regimens.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
St Joseph Highschool
Red Deer, AB06.2021
Skills
- Customer and Client Relations
- Cash Register Operations
- Process Payments
- Food Preparation and Safety
- Cash Handling
- Order Fulfillment
- Active Listening
- Telephone Skills
- Following Directions
- Maintaining Safe Environment
- Time Management
- Conflict Management
Languages
English
Native or Bilingual
Timeline
Customer Care Associate
Leon's Furniture
06.2023 - Current
Gas Station Cashier
Petro-Canada
08.2022 - 10.2022
Personal In-Home Caregiver
Arvella Tutto
07.2022 - 11.2022
Delivery Driver
Pizza Pizza
04.2022 - 11.2022
Dietary Aide
Villa Marie, Covenant Care
11.2020 - 04.2021
Babysitter/Dog Sitter
Neighbors House
10.2018 - 01.2021
High School Diploma -
St Joseph Highschool
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