Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vallerie Hernandez

Red Deer

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to learn and broaden knowledge at any given job backed up with a diverse set of experiences earned from years of working in different industries. Hard working and passionate, ready to excel and help achieve company goals.

Overview

4
4
years of professional experience

Work History

Dental Office Receptionist

Diverse Dental Hygiene Care
09.2024 - 02.2025
  • Managed appointment scheduling and patient flow to enhance office efficiency.
  • Communicated effectively with patients to address inquiries and provide information on services.
  • Processed patient records accurately using dental management software to ensure compliance with regulations.
  • Coordinated insurance verifications and billing processes, improving claims approval rates.

Account Executive/Sales Associate

Canadian Appliance Source
11.2023 - 05.2024
  • Provided exceptional customer service , addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.

Customer Service Representative

Leon's Furniture
06.2023 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Personal In-Home Caregiver

Arvella Tutto
11.2020 - 11.2022
  • Monitored client progress regularly, adjusting care plans as necessary for optimal results.
  • Maintained client health with proper medication administration and timely medical appointments.
  • Exemplified strong problem-solving skills in addressing various challenges encountered during in-home caregiving assignments.
  • Enhanced client well-being through regular social interaction and emotional support.

Dietary Aide

Villa Marie, Covenant Care
11.2020 - 04.2021
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

High School Diploma -

St. Joseph High School
Red Deer, AB
06.2021

Skills

  • Customer Service
  • Meal Preparation
  • Great listener and verbal communicator
  • Patient Companionship
  • Progress Documentation
  • Relationship building and management
  • Compassionate Caregiving
  • Billing procedures
  • File management
  • Follow-up skills
  • Insurance verification

Languages

English
Full Professional
Tagalog
Native or Bilingual

Timeline

Dental Office Receptionist

Diverse Dental Hygiene Care
09.2024 - 02.2025

Account Executive/Sales Associate

Canadian Appliance Source
11.2023 - 05.2024

Customer Service Representative

Leon's Furniture
06.2023 - 11.2023

Personal In-Home Caregiver

Arvella Tutto
11.2020 - 11.2022

Dietary Aide

Villa Marie, Covenant Care
11.2020 - 04.2021

High School Diploma -

St. Joseph High School

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Vallerie Hernandez