Vallari Gupta
Winnipeg,Canada
Summary
Dynamic professional with a proven track record at Shapes Fitness Centres, excelling in team leadership and customer service. Skilled in managing budgets and enhancing profitability through innovative fitness programs. A passionate learner and analytical thinker, adept at resolving complex issues and fostering strong customer relations. Motivated professional with several years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales and Front Desk to Assistant Manager
Shapes Fitness Centres
04.2021 - 07.2024
- Recruiting, training and supervising staff, managing budgets, and maintaining fitness equipment.
- Enhancing profitability by organizing and delivering appropriate fitness activities and programs.
- Keeping statistical and financial records, Maintaining customer service standards, promoting and marketing the business.
- Dealing with inquiries, complaints and emergencies.
- Business Equipment's and computer applications.
- Scheduling and confirming appointments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
Empire Drugs
08.2021 - 01.2024
- Remove items from stock to fill orders from authorized requisitions.
- Assists in counting and recording inventory.
- Assists in the stockroom and loading area in a clean and orderly condition.
- Helps in Pharmacy prescriptions.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Restraunt Clerk
Save on Foods
09.2022 - 02.2023
- Take orders from customers and serve them
- Help with the second cash register
- Prepare sandwiches, submarines and meat orders
- Inventory
- Fill the shelves and refrigerator
- Helped in Deli department : processing meats
Security Officer
Garda World
04.2020 - 03.2021
- Monitored guests for signs of suspicious or criminal activity
- Updated daily logs and produced reports outlining surveillance activities
- Identified and documented unauthorized actions by employees
- Recorded audio and video of back-end money movements
Education
High School Diploma -
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2020
GED -
Innocent Hearts School
Punjab, India04-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision making
- Customer relations
- Workload management
- Retail operations
- Analytical thinking
- Problem solver
- Passionate Learner
Certification
- Sports Nutritionist Certification- International Society of Sports Nutrition
- Certified Mortgage Salesperson Course
- Certified Personal Trainer- International Society of Sports Nutrition
Timeline
Restraunt Clerk
Save on Foods
09.2022 - 02.2023
Customer Service Representative
Empire Drugs
08.2021 - 01.2024
Sales and Front Desk to Assistant Manager
Shapes Fitness Centres
04.2021 - 07.2024
Security Officer
Garda World
04.2020 - 03.2021
High School Diploma -
Mohawk College of Applied Arts And Technology
GED -
Innocent Hearts School
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