Melanie Vidal
Vallejo
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
12.2021 - 09.2024
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Warehouse Associate
Amazon
10.2020 - 11.2021
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Packed goods for shipment in accordance with customer instructions.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Assisted in loading finished goods onto delivery vehicles as required.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
Customer Service Representative
Call 24 Communications
05.2019 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing front-line customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Payment Adjustment Specialist
ARS National Services
01.2018 - 02.2019
- Developed and maintained comprehensive records of customer service transactions.
- Conducted detailed research on customer inquiries to provide accurate solutions.
- Analyzed customer accounts to identify discrepancies and implement corrective measures.
- Collaborated with cross-functional teams to streamline adjustment processes, enhancing operational efficiency.
- Reviewed customer requests for adjustments and determined appropriate action plans.
- Assisted with the development of new strategies for handling adjustments efficiently.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to adjustments.
- Maintained up-to-date knowledge of product offerings, pricing models, and other relevant information related to adjustments.
- Collaborated with internal departments to ensure timely resolution of customer complaints related to adjustments.
Collector III
PNC Mortgage
10.2011 - 10.2015
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Maintained accurate records of all collection activities in the system database.
- Assisted customers with inquiries regarding billing statements and account status.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Processed refunds, chargebacks, or other forms of compensation for dissatisfied customers.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
Collector II
ADT Security
10.2009 - 10.2011
- Managed collections processes to ensure timely recovery of outstanding accounts.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Maintained accurate records of all collection activities in the system database.
- Assisted customers with inquiries regarding billing statements and account status.
- Developed and maintained relationships with clients to facilitate payment negotiations.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Investigated disputed claims and made appropriate adjustments when necessary.
- Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.
Education
Bachelor of Arts - Accounting
University of The Virgin Islands
Charlotte Amalie, VI04-1997
Skills
- Forklift Operation
- Freight Handling
- Material storage
- Truck loading
- Merchandise tracking
- Package scanning
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Affiliations
- Passionate cook
Accomplishments
- Basic First Aide Certification
- TESOL Certification(IOA)
Certification
Package Handler Trainer
Food Safety Certification
TESOL Certification
Languages
English
Full Professional
Timeline
Package Handler
FedEx Ground
12.2021 - 09.2024
Warehouse Associate
Amazon
10.2020 - 11.2021
Customer Service Representative
Call 24 Communications
05.2019 - 10.2020
Payment Adjustment Specialist
ARS National Services
01.2018 - 02.2019
Collector III
PNC Mortgage
10.2011 - 10.2015
Collector II
ADT Security
10.2009 - 10.2011
Bachelor of Arts - Accounting
University of The Virgin Islands
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