VALERYIA KUPTSOVA
Summary
Excellent team player with leadership and problem-solving skills. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Always interested in self-development.
Overview
5
5
years of professional experience
Work History
P2P Indirects Categories Service Coordinator
Mars, Incorporated
11.2022 - 09.2023
- Managed a high volume of client requests, ensuring timely and effective service delivery in Europe, MEA and India scopes.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Coordinated and monitored service activities to confirm work met all requirements.
- Established strong relationships with clients (buyers) through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Participated in the project related to migration from SAP to Ariba system for Czech & French clients.
- KPI measurement and metrics creation. Automated and simplified the process for the team.
- Report creation and data analysis. Supported other team members with reports creation.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
P2P Indirects Senior Specialist
Mars, Incorporated
01.2022 - 10.2022
- Established strong Procure to Pay process and SAP helpdesk in CIS region, automation management.
- Controlled autorun schedule.
- Contacted with internal and external clients, processed order confirmation.
- Led a team of 2 professionals who took my scope which I used to do when I was P2P Jr Specialist.
- Supported department leadership in implementing new policies, procedures and controls.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Established strong working relationships with CIS clients through exceptional customer service and proactive communication efforts.
P2P Indirects Junior Specialist
Mars, Incorporated
02.2021 - 12.2021
- Provided accurate and up-to-date records to my Sr. Indirects Specialist and Coordinator.
- Procure to Pay process (Vendor check, Purchase Orders & Contracts creation and modification), helpdesk for internal clients.
- Closely cooperated with Functional Expert to improve the process and understand better how SAP & Keystone systems work.
- Developed training programs for junior procurement staff members to increase their knowledge base and improve overall departmental performance.
Logistics Dispatcher
Kupol Trans
01.2021 - 02.2021
- Directed investigations to verify and resolve customer or shipper complaints.
- Worked collaboratively in team environment.
- Resolved all issues professionally and in timely manner.
- Provided documentation of all changes in computer tracking system.
- Processed orders and invoices.
- Created daily shipping logs.
Waitress
Drevny Kocur
03.2019 - 11.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor's Degree - International Logistics, International Economics Relations
Poznan University of Economics And Business
Poznan, Poland07.2020
School of Polish For Foreign Students - Polish Economics
Lodz University
Lodz, Poland09.2017
Secondary School 7 - Physics And Mathematics
Baranovichi, Belarus
Belarus05.2016
Skills
Reliable Team Player
Time management
Problem solving
SAP Ariba expertise
Excellent Communication
Social Media Marketing
Events organization
Proficiency in Office programs
SQL, Linux knowledge
Languages
Russian/Belarusian
Native or Bilingual
Ukrainian
Full Professional
English
Full Professional
Polish
Native or Bilingual
French
Elementary
Timeline
P2P Indirects Categories Service Coordinator
Mars, Incorporated
11.2022 - 09.2023
P2P Indirects Senior Specialist
Mars, Incorporated
01.2022 - 10.2022
P2P Indirects Junior Specialist
Mars, Incorporated
02.2021 - 12.2021
Logistics Dispatcher
Kupol Trans
01.2021 - 02.2021
Waitress
Drevny Kocur
03.2019 - 11.2022
Bachelor's Degree - International Logistics, International Economics Relations
Poznan University of Economics And Business
School of Polish For Foreign Students - Polish Economics
Lodz University
Secondary School 7 - Physics And Mathematics
Baranovichi, Belarus
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