VALERYA PUSHKAREVA
Calgary,Alberta
Summary
Professional, knowledgeable and hard working office clerk is open to any opportunities and new experience. Highly efficient with customer service, data entry, efficient planning and communication skills in general. Not scared of a full commission positions, easy learner and positive-minded.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Assistant
A To Z Optical
09.2020 - 02.2021
- Greeted customers, helped locate merchandise, and suggested suitable options;
- Balanced and organized cash register by handling cash, counting change, and storing coupons;
- Remained calm and composed in tense situations involving angry or upset customers;
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers;
- Offered each customer top-notch, personal service to boost sales and customer satisfaction;
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies;
- Created inviting environment for customers by maintaining store organization and cleanliness;
- Listened to customer needs and desires to identify and recommend optimal products.
Store Supervisor
Zara
05.2017 - 07.2019
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery;
- Supervised daily operations by directing customer service, inventory and sales operations;
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries;
- Maintained customer satisfaction with quick and professional handling of product returns;
- Educated and trained staff to equip with knowledge about products, customer service and store policies;
- Answered product questions and assisted customers in selection and checkout.
Education
Bachelor's Degree - Computer Science
State University of Railway Transport
Omsk05.2019
High School Diploma -
Lyceum 64
Omsk05.2015
Skills
- Critical thinking;
- Problem-solving;
- Self-motivated;
- Team player;
Certification
Software QA training Centre - August 2021
The course included Introduction to Computer Science, Internet Technologies/E-Commerce, Software Testing Methodology and Procedures, Database SQL Testing, Manual testing, Automated testing tools (Jira/Zephyr, SQL, Selenium Web Driver, Java).
Timeline
Store Assistant
A To Z Optical
09.2020 - 02.2021
Store Supervisor
Zara
05.2017 - 07.2019
Bachelor's Degree - Computer Science
State University of Railway Transport
High School Diploma -
Lyceum 64
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