Summary
Overview
Work History
Education
Skills
Certification
Timeline
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VALERYA PUSHKAREVA

Calgary,Alberta

Summary

Professional, knowledgeable and hard working office clerk is open to any opportunities and new experience. Highly efficient with customer service, data entry, efficient planning and communication skills in general. Not scared of a full commission positions, easy learner and positive-minded.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Assistant

A To Z Optical
09.2020 - 02.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options;
  • Balanced and organized cash register by handling cash, counting change, and storing coupons;
  • Remained calm and composed in tense situations involving angry or upset customers;
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers;
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction;
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies;
  • Created inviting environment for customers by maintaining store organization and cleanliness;
  • Listened to customer needs and desires to identify and recommend optimal products.

Store Supervisor

Zara
05.2017 - 07.2019
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery;
  • Supervised daily operations by directing customer service, inventory and sales operations;
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries;
  • Maintained customer satisfaction with quick and professional handling of product returns;
  • Educated and trained staff to equip with knowledge about products, customer service and store policies;
  • Answered product questions and assisted customers in selection and checkout.

Education

Bachelor's Degree - Computer Science

State University of Railway Transport
Omsk
05.2019

High School Diploma -

Lyceum 64
Omsk
05.2015

Skills

  • Critical thinking;
  • Problem-solving;
  • Self-motivated;
  • Team player;

Certification

Software QA training Centre - August 2021

The course included Introduction to Computer Science, Internet Technologies/E-Commerce, Software Testing Methodology and Procedures, Database SQL Testing, Manual testing, Automated testing tools (Jira/Zephyr, SQL, Selenium Web Driver, Java).

Timeline

Store Assistant

A To Z Optical
09.2020 - 02.2021

Store Supervisor

Zara
05.2017 - 07.2019

Bachelor's Degree - Computer Science

State University of Railway Transport

High School Diploma -

Lyceum 64

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VALERYA PUSHKAREVA