Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
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Valeriia Trifonova

Valeriia Trifonova

Summary

Driven professional with proven expertise in cash handling and customer service, honed at McDonald's. Excelled in payment collection and cash register operation, boosting sales through effective product recommendations and customer assistance. Demonstrated exceptional verbal communication skills, addressing customer needs promptly and increasing customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Checkout Advocate

Target
10.2024 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Mentored new employees on checkout procedures and best practices for effective customer interactions.
  • Consistently met or exceeded performance metrics related to transaction speed and accuracy rates while maintaining a friendly demeanor towards customers.
  • Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.
  • Maintained accuracy in cash handling, ensuring proper change was provided to customers.
  • Collaborated with team members to maintain a clean and organized checkout area.
  • Balanced cash drawers at the end of each shift, demonstrating attention to detail and financial responsibility.
  • Assisted customers with bagging items, displaying excellent customer service skills.

Cashier

McDonald's
10.2022 - 12.2023
  • Helped customers complete purchases, locate items, and join reward programs
  • Worked flexible schedule and extra shifts to meet business needs
  • Addressed customer needs and made product recommendations to increase sales
  • Greeted customers entering store and responded promptly to customer needs

Education

Law

Los Angeles Pierce College
Northridge, CA

Diploma -

Jane Addams High School
Granada Hills
2024.08 - 2024.11

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Professionalism and courtesy
  • Cash handling expertise

Certification

I hold a diploma certifying my successful graduation from high school in Russia, where I achieved an impressive GPA of4.8 out of5.

Languages

Russian
English
Ukrainian

Additional Information

I would love to work as a barista, and I am particularly drawn to the opportunity of working at Starbucks. The company's commitment to quality, community, and exceptional customer service aligns perfectly with my passion for creating great coffee experiences and connecting with people.

Timeline

Checkout Advocate

Target
10.2024 - Current

Diploma -

Jane Addams High School
2024.08 - 2024.11

Cashier

McDonald's
10.2022 - 12.2023

Law

Los Angeles Pierce College

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Valeriia Trifonova