Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeriia Nehreba

Calgary,AB

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Technical Department Assistant for Updating Issues

NSS Limited Liability Company
03.2022 - 10.2023
  • Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
  • Monitored inventory of departmental supplies and replenished items to enable normal operations.
  • Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
  • Typed and distributed correspondence to internal and external partners to maintain good communications flow.
  • Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
  • Answered and managed incoming and outgoing calls and emails while recording accurate messages for distribution to office staff.
  • Ensuring document flow and maintaining daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily shared logs for management review.
  • Trained and supervised employees on office policies and procedures.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Updating software for CCTV cameras, recorders and accessories.
  • Printing and creating templates for equipment indicating the main technical characteristics.
  • Work in material accounting programs (Optima, Graftima) and software updates programs (Configtool).
  • Laser application of logos and development of their templates.
  • Processing returns.
  • Verification of received equipment.
  • Distribution of tasks between department employees and planning the sequence of tasks.

Account Manager/Project Manager

IRLEN SCIENTIFIC RESEARCH CENTER LLC
01.2020 - 03.2022
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Coordinate tasks to complete a plan of action for employer.
  • Control of service provision from planning stages to completion.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Developed and implemented strategies to increase client retention.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, service specifications and applicable regulations.
  • Trained new employees on customer service and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Stayed current on company offerings and industry trends.
  • Negotiated prices, terms of sales and service agreements.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recorded accurate and efficient records in customer database, CRM system.
  • Developed, maintained and utilized diverse client base.
  • Kept detailed records of daily activities through online customer database, CRM system.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.
  • Interaction and coordination of agronomists-collectors, development of sample collection routes throughout country.

Business Owner

Individual Entrepreneur Nehreba Valeriia
03.2014 - 07.2019
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Conducted audit inspections and independent checks to verify materials.
  • Performed statistical analysis to gather data for operational and forecasting team needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Master of Science - Advanced Accounting And Finance

Mykolaiv National University Na V.O. Sukhmlynskyi
Mykolaiv, Ukraine
06.2013

Skills

  • Efficiency
  • Project Tracking
  • Data Analysis
  • Reliability
  • Problem solving skills
  • Report Writing
  • Scheduling and Timeline, Logistics, Project and Account Management
  • Sales Techniques
  • CRM systems ( Bitrix24, Jetpack crm, SharePoint, CCPMS), MS Office, Outlook, Google Workspace)
  • Adaptability and Flexibility
  • Task Prioritization
  • Team Leadership
  • Attention to Detail

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Full Professional

Timeline

Technical Department Assistant for Updating Issues

NSS Limited Liability Company
03.2022 - 10.2023

Account Manager/Project Manager

IRLEN SCIENTIFIC RESEARCH CENTER LLC
01.2020 - 03.2022

Business Owner

Individual Entrepreneur Nehreba Valeriia
03.2014 - 07.2019

Master of Science - Advanced Accounting And Finance

Mykolaiv National University Na V.O. Sukhmlynskyi

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Valeriia Nehreba