Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Valeriia Moisieienko

Toronto,Canada

Summary

Seasoned hospitality professional with six years of hands-on experience in various capacities within the dynamic hospitality and tourism industry. Dedicated to delivering exceptional guest experiences and ensuring customer satisfaction. Known for being creative and detail-oriented, with excellent communication and innovative problem-solving skills. Ready to contribute to a dynamic role with a focus on success through effective communication and collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Experience Ambassador/ Butler

Mandarin Oriental Hotel
05.2023 - 10.2023
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Managed incoming phone calls professionally, directing callers appropriately or handling inquiries as necessary without disruption to other tasks at hand.
  • Proactively communicated with guests throughout their stay, ensuring expectations were met or exceeded at all times.
  • Fostered an atmosphere of teamwork among colleagues, leading to improved communication within the department and better service delivery to guests.
  • Resolved guest complaints efficiently, demonstrating professionalism and empathy while finding suitable resolutions.

Guest Relation Agent

Rixos The Palm Hotel
08.2021 - 08.2022
  • Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
  • Maintained detailed knowledge of hotel facilities, services, and policies to provide accurate information to guests at all times.
  • Proactively communicated with guests to anticipate needs and offer assistance in advance.
  • Coordinated with other departments to ensure seamless guest service throughout their stay.
  • Collaborated closely with sales department to identify potential upsell opportunities that align with guest preferences.

Goncierge for VIP Customers

Monobank Universal Bank
10.2019 - 07.2021
  • Efficiently manage customer requests, conducting thorough research to provide accurate and comprehensive information
  • Strategically plan and schedule special events, parties, or meetings to enhance guest experiences.
  • Facilitate ticket acquisitions for special events and make reservations for guests at various venues, including dining, recreation activities, and spa treatments, flight tickets etc.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
  • Handled customer complaints to satisfy and retain guests.

Sales Agent/Coordinator

Anex Tour Worldwide Tour Operator
06.2016 - 06.2018
  • Acquire in-depth knowledge about the various travel packages, destinations, and services offered by the tour operator
  • Actively promote and sell travel packages to meet or exceed sales targets
  • Ensure accurate and complete documentation for bookings, including payment details, itineraries, and any special arrangements.
  • Managing fam trips for travel agencies, ensuring seamless execution and enriching experiences in key destinations.
  • Developed strong relationships with clients through excellent customer service and regular followups.


Education

Bachelor - Global Tourism And Hospitality Management

Kharkiv State University of Food Technology Ukraine
Ukraine, Kharkiv
05.2019

Skills

  • Exceptional communication
  • Complaint Handling
  • Strong empathy
  • Cross-cultural sensitivity
  • Reservation Management
  • Computer Skills
  • Detail Oriented
  • Customer Service
  • Product Sales
  • Food and Beverage Area Setup
  • Services and Amenities Promotion
  • Guest experiences

Websites

Certification

  • OTEC's Accelerated Resiliency & Retention training:

Stress management

Emotional intelligence

Essential Service Excellence

Languages

English
Full Professional
Turkish
Limited Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Guest Experience Ambassador/ Butler

Mandarin Oriental Hotel
05.2023 - 10.2023

Guest Relation Agent

Rixos The Palm Hotel
08.2021 - 08.2022

Goncierge for VIP Customers

Monobank Universal Bank
10.2019 - 07.2021

Sales Agent/Coordinator

Anex Tour Worldwide Tour Operator
06.2016 - 06.2018

Bachelor - Global Tourism And Hospitality Management

Kharkiv State University of Food Technology Ukraine

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Valeriia Moisieienko