Valeriia Maior
Ottawa,Canada
Summary
A friendly and outgoing professional looking for an office assistant/ office administrator/ secretary position, bringing strong secretarial skills, proven commitment to provide fantastic customer service and ability to operate multiline telephone system to manage the front desk operations in the most efficient way.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Usher
LucaLand
10.2021 - 04.2022
- Provide product/services information
- Answer questions, and resolve any problems
Customer Service Representative
Gravity Indoor Skydiving Center
11.2015 - 02.2019
- Serve visitors by greetings, welcoming and directing them appropriately
- Provide all necessary information, sell products and services
- Create flight manifests
- Take all customers bookings, bookings through telephone, online bookings
- Resolve customer complaints via phone, email, mail, or social media
- Social media, represent the company on the events
Live Streaming Production Assistant
Flight Fighters Competition
05.2017 - 05.2017
Hostess & Waitress
Veer luxury boutique hotel & resort
05.2015 - 09.2015
- Welcome guests in a warm and friendly manner
- Give pertinent information about the hotel/restaurants
- Offer welcome services
Receptionist
Coral hotel & restaurant complex
08.2013 - 01.2014
- Perform all check-in and check-out tasks
- Take reservations via phone, email, social media
- Give instructions and manage other internal support staff like posters, housekeepers
- Provide information about the hotel, available rooms, rates and amenities
- Respond to clients’ complaints
Secretary
Svetolux
09.2011 - 04.2012
- Answer calls, take messages and handle correspondence
- Carry out manager assignments
- Organize and service meetings
Education
High School Education -
Mykolaiv National Agrarian University
Mykolaiv, Ukraine06.2014
Secondary School Education -
Mykolaiv Municipal Collegium
Mykolaiv, Ukraine06.2010
Skills
- Computer related skills (MS office apps, Internet usage)
- POS system
- Leadership, Team building, Motivation
- Communication skills
- Problem solving and decision making skills
Trainings and certificates
- Front Office Cross Training, The Ritz-Carlton, Bahrain
- Computer Operator, Mykolaiv National Agrarian University, Ukraine
- Psychological trainings, Pozitum, Ukraine
Languages
English
Full Professional
Timeline
Customer Service Representative/Usher
LucaLand
10.2021 - 04.2022
Live Streaming Production Assistant
Flight Fighters Competition
05.2017 - 05.2017
Customer Service Representative
Gravity Indoor Skydiving Center
11.2015 - 02.2019
Hostess & Waitress
Veer luxury boutique hotel & resort
05.2015 - 09.2015
Receptionist
Coral hotel & restaurant complex
08.2013 - 01.2014
Secretary
Svetolux
09.2011 - 04.2012
High School Education -
Mykolaiv National Agrarian University
Secondary School Education -
Mykolaiv Municipal Collegium
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