Valeriia Khandoha
Mississauga,Ontario
Summary
Enthusiastic and reliable professional which is providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Overview
3
3
years of professional experience
Work History
Server
Pinus Restaurant
Liptovsky Mikulas, Slovakia
12.2022 - 01.2024
- Welcoming guests of the resort in this particular restaurant.
- Increased sales significantly by upselling higher-end products to customers.
- Disinfected and reset tables to keep dining room and work areas clean.
- Prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints quickly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Adaptable in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Fast Food Worker
Ozay Kebab
Ruzomberok, Slovakia
03.2022 - 12.2022
- Restocked food display cases with fresh selections to decrease customer waiting during busy periods.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Checked on dining areas to clean up spills, wipe down tables.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Packaging ready-to-go customer orders in secure bags with the appropriate amount of condiments, silverware and napkins.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Assisted with preparing salads and cold food items.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Trained newly hired employees on routine tasks and customer service.
- Greeted customers properly and took orders to keep flow of traffic moving.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Server
Penzion Blesk
Ruzomberok, Slovakia
05.2021 - 11.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
English And Italian Lang. And Lit. Teacher -
Chatholic University in Ruzomberok
Slovakia09.2023
High School Diploma -
Rohatyn Lyceum
Ukraine05.2019
Skills
- Cash handling
- Food and drinks running
- Table setting
- Daily specials memorization
- Reliable and Responsible
- Menu Recommendations
- Cleanliness standards
- Wine service
- Decision-making
- Age verification
- Table Monitoring
- Warm and friendly
Languages
Ukrainian
Native or Bilingual
Slovak
Native or Bilingual
English
Professional Working
Italian
Elementary
Timeline
Server
Pinus Restaurant
12.2022 - 01.2024
Fast Food Worker
Ozay Kebab
03.2022 - 12.2022
Server
Penzion Blesk
05.2021 - 11.2021
English And Italian Lang. And Lit. Teacher -
Chatholic University in Ruzomberok
High School Diploma -
Rohatyn Lyceum