Valeriia Drotenko
TORONTO,ON
Summary
Dedicated server with strong customer service skills, adept at multitasking and collaborating effectively. Proven track record of enhancing guest experiences and maintaining operational efficiency
Overview
3
3
years of professional experience
Work History
Front of House Server
Cheffry's Bistro
Toronto, ON
04.2025 - Current
- Provided attentive service to guests throughout their dining experience
- Prepared and served a wide range of alcoholic and non-alcoholic beverages
- Coordinated with kitchen staff to ensure timely food delivery and enhance guest satisfaction
- Processed orders accurately using the restaurant's point-of-sale system
- Guided customers with menu selections and accommodated special requests for personalized dining experiences
- Assisted in training new servers
- Worked with restaurant staff to streamline operations and improve overall service efficiency
- Stayed informed about daily specials, new menu items, promotions
Server
Greedy Goose
Toronto, Ontario
09.2024 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Resolved customer inquiries and minor issues to maintain service continuity
- Assisted team members during busy shifts to streamline service flow
- Executed opening and closing duties, including setting up dining area and restocking supplies for operational readiness
- Provided exceptional service to high volume of daily customers
Customer Service Representative
Lufthansa In Touch
Toronto, Ontario
03.2023 - 06.2024
- Resolved customer complaints efficiently, ensuring satisfaction and fostering loyalty
- Addressed passenger complaints with empathy, enhancing customer experience
- Resolved customer inquiries via phone, email, and chat platforms
- Responded to customer inquiries accurately, facilitating informed decisions on products and services
- Provided information on airline policies and procedures to customers
- Assisted customers with flight reservations and itinerary changes
Education
Master of Arts - Philology
V. N. Karazin National University
Kharkiv, Ukraine12-2021
Skills
- Food pairing
- Drink mixing
- Order processing
- Cash handling
- Point of sale systems
- Efficient service
- Multitasking management
- Team collaboration
- Attention to detail
- Problem solving
- Communication skills
- Customer service
Timeline
Front of House Server
Cheffry's Bistro
04.2025 - Current
Server
Greedy Goose
09.2024 - 04.2025
Customer Service Representative
Lufthansa In Touch
03.2023 - 06.2024
Master of Arts - Philology
V. N. Karazin National University