Valeriia Chernova
Ottawa,ON
Summary
With over 6 years of experience in the restaurant industry, I excel as a manager by prioritizing strong client relationships and meeting their needs effectively. I'm passionate about helping individuals reach full potential, using expertise and empathy. I communicate in English, Polish, and Ukrainian, enhancing customer experience. Through personalized strategies and email interactions, I maintain strong customer relationships, elevate the restaurant's reputation, and foster growth within the team. I lead by example, inspiring and motivating staff to achieve their full potential. Additionally, I always possess a desire to learn and am unafraid of facing new challenges.
Overview
6
6
years of professional experience
Work History
Restaurant Manager, Team Leadership
Goscinna Chata Restaurant
Krakow, Poland
05.2022 - 11.2023
- Managed a team of 20+ employees, fostering a cooperative and achievement-oriented environment.
- Engaged in written correspondence with clients to discuss restaurant events, reservations, and budget details.
- Facilitated business correspondence with suppliers and other organizations, and provided educational and theoretical training for personnel.
- Recruited and provided training for new employees.
- Ensuring high standards of customer service and operational efficiency.
Head Waiter
Goscinna Chata Restaurant
Krakow, Poland
06.2021 - 05.2022
- Ensured excellent customer service, managed reservations and seating arrangements.
- Handled customer complaints, coordinated with the kitchen staff to ensure timely service, and maintained a clean and organized dining area.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Was responsible for training new staff members, creating work schedules, and managing inventory and supplies.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
Restaurant Waiter
Goscinna Chata Restaurant
Krakow, Poland
06.2020 - 06.2021
- Provided answers to all customer questions regarding the menu, allergens, reservations and drinks, professionally dealt with any problems or complaints.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Ensuring orders are accurate before delivering them to customers.
- Used POS system to input orders and processed cash, debit, credit, international and gift card payments.
- Increased sales 25% by effectively promoting specials and food-alcohol pairings.
- Achieved the highest restaurant sales among all staff.
Restaurant Waiter/ Barman
Regina Bona Restaurant
Krakow, Poland
09.2018 - 09.2019
- Provided answers to all customer questions regarding the menu, allergens, reservations, drinks and professionally dealt with any problems or complaints.
- Ensuring orders are accurate before delivering them to customers.
- Used POS system to input orders and processed cash, debit, credit, international and gift card payments.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Promoted customers to explore novel beverage selections from the menu, and tailored beverages to suit individual preferences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Restaurant Waiter
TAO Garden Restaurant
Krakow, Poland
10.2017 - 08.2018
- Provided answers to all customer questions regarding the menu, allergens, reservations, drinks and professionally dealt with any problems or complaints.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Ensuring orders are accurate before delivering them to customers.
- Used POS system to input orders and processed cash, debit, credit, international and gift card payments.
Education
Bachelor of Science - Archeology
Jagiellonian University
Krakow, Poland10-2023
Skills
- Excellent verbal and written communication
- Time management
- Organization and staff training
- Problem-solving and attention to detail
- Point of sale (POS) systems
- Adaptability
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Polish
Native/ Bilingual
Russian
Native/ Bilingual
Spanish
Limited
Timeline
Restaurant Manager, Team Leadership
Goscinna Chata Restaurant
05.2022 - 11.2023
Head Waiter
Goscinna Chata Restaurant
06.2021 - 05.2022
Restaurant Waiter
Goscinna Chata Restaurant
06.2020 - 06.2021
Restaurant Waiter/ Barman
Regina Bona Restaurant
09.2018 - 09.2019
Restaurant Waiter
TAO Garden Restaurant
10.2017 - 08.2018
Bachelor of Science - Archeology
Jagiellonian University
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