Valeriia Katsaran
Winnipeg,MB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front desk position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Lead Passenger Service Agent
Aerohandling
12.2017 - 09.2021
- Assist passengers with check-in procedures, boarding, and baggage handling, ensuring compliance with all airline policies and regulations.
- Provide exceptional customer service by addressing passenger inquiries and concerns in a timely and professional manner.
- Collaborate with team members and other departments to facilitate smooth operations and enhance passenger experience.
- Monitor flight statuses and communicate relevant information to passengers, including delays, cancellations, and gate changes.
- Handle special requests for passengers, including those with disabilities, ensuring their needs are met with care and professionalism.
Hostess Manager
Vino E Cucina
12.2014 - 07.2016
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Trained new hostesses in customer service excellence, improving team performance and guest experience.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
Education
Masters Diploma - English And Spanish Philology
Horlivka Institute For Foreign Languages
Horlivka, Ukraine07-2012
Skills
- Reservation management
- Guest relations
- Customer service
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
Languages
English
Professional Working
Ukrainian
Full Professional
Russian
Native or Bilingual
Timeline
Lead Passenger Service Agent
Aerohandling
12.2017 - 09.2021
Hostess Manager
Vino E Cucina
12.2014 - 07.2016
Masters Diploma - English And Spanish Philology
Horlivka Institute For Foreign Languages
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