Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerii Nikitin

Surrey,BC

Summary

Enthusiastic and dedicated student with proven customer service experience seeking a customer service position to utilize my communication skills and enhance customer satisfaction. Eager to contribute to a dynamic team while gaining valuable industry experience.

Overview

Work History

Volunteer

Options Community Services
Surrey
03.2024 - 05.2024
  • Provided exceptional customer service by resolving inquiries and complaints via phone, email, and in-person interactions.
  • Assisted customers with product selection, order processing, and returns.
  • Maintained a positive, empathetic, and professional attitude toward customers at all times.
  • Achieved a customer satisfaction rating of [Percentage]% through effective problem-solving and communication skills.
  • Trained new team members on company policies and customer service best practices.

Education

High School Diploma -

Lyceum №208
Ukraine, Kyiv
05-2023

Skills

  • Customer Service: Strong interpersonal skills, empathy, and the ability to handle challenging situations with a calm and positive demeanor
  • Communication: Excellent verbal and written communication skills, with a focus on active listening and clarity
  • Problem-Solving: Proven ability to resolve customer issues quickly and effectively
  • Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and customer service software (eg, Zendesk, Salesforce)
  • Time Management: Effective time management skills with the ability to multitask and prioritize responsibilities

Timeline

Volunteer

Options Community Services
03.2024 - 05.2024

High School Diploma -

Lyceum №208
Valerii Nikitin