Enthusiastic and dedicated student with proven customer service experience seeking a customer service position to utilize my communication skills and enhance customer satisfaction. Eager to contribute to a dynamic team while gaining valuable industry experience.
Work History
Volunteer
Options Community Services
Surrey
03.2024 - 05.2024
Provided exceptional customer service by resolving inquiries and complaints via phone, email, and in-person interactions.
Assisted customers with product selection, order processing, and returns.
Maintained a positive, empathetic, and professional attitude toward customers at all times.
Achieved a customer satisfaction rating of [Percentage]% through effective problem-solving and communication skills.
Trained new team members on company policies and customer service best practices.
Education
High School Diploma -
Lyceum №208
Ukraine, Kyiv
05-2023
Skills
Customer Service: Strong interpersonal skills, empathy, and the ability to handle challenging situations with a calm and positive demeanor
Communication: Excellent verbal and written communication skills, with a focus on active listening and clarity
Problem-Solving: Proven ability to resolve customer issues quickly and effectively
Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and customer service software (eg, Zendesk, Salesforce)
Time Management: Effective time management skills with the ability to multitask and prioritize responsibilities