Valerie Ngan Tran
Kentville,NS
Summary
I am interested to work as a housekeeper full-time.
Housekeeping concentrated on giving business renters outstanding service. dependable, accountable, and motivated to be a valuable team player. Always arrives on time, remains until every assignment is finished, effectively maintains job list and supplies inventory.
To seek for and keep a full-time job that challenges one's professional abilities while putting good time management, interpersonal, and problem-solving skills to use.
Overview
8
8
years of professional experience
Work History
Housekeeper
Chapel Heights A Sedona Senior Community
10.2022 - Current
- Enhanced residents satisfaction by ensuring thorough cleaning .
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Previous housekeeping experience, preferably in hospitality or a retirement home.
- Previous employment in a health care/hospitality setting an asset.
- Some memory work required to know Residents and preferences.
- Clean and sanitize residents' bathroom and all washrooms in the residence, including all fixtures, tiles, floors, vanity and mirrors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Clean rooms vacated by residents and prepare rooms for incoming residents.
- Collect laundy bags to wash and refuse from residents' rooms and other areas of the residence and dispose of this refuse in accordance with set procedures.
Server
Pho Xyclo Restaurant
01.2021 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Coffee Shop Manager
Cashflow Coffee
05.2016 - 06.2018
- Enhanced customer satisfaction by implementing efficient ordering and payment systems.
- Increased employee retention through effective training programs and team-building initiatives.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Developed strong relationships with vendors, securing better pricing and delivery terms.
- Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Created a welcoming atmosphere by designing an inviting and comfortable seating area.
- Implemented innovative marketing strategies to boost foot traffic and overall sales.
Education
Diploma - Hospitality
Niagara College
Welland, ON06.2022
Skills
- Infection Control
- Laundry Management
- Restroom detailing
- Customer Service
- Cleaning techniques
- Residential Cleaning
- Resident support
- Housekeeping
- Teamwork
- Health and safety compliance
- Bed making proficiency
Languages
English
Professional Working
Timeline
Housekeeper
Chapel Heights A Sedona Senior Community
10.2022 - Current
Server
Pho Xyclo Restaurant
01.2021 - 09.2022
Coffee Shop Manager
Cashflow Coffee
05.2016 - 06.2018
Diploma - Hospitality
Niagara College
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