Valerie L. Alarcon
Upland
Summary
As a business professional with over twenty-five years of experience, I guarantee that my dynamic, interpersonal and professional qualifications will be an asset your your organization. Priding myself in being a team player, I enjoy helping others within projects and tasks throughout the day. I am highly motivated and willing to further develop myself in a new organization. I am greatly interested in your consideration of my resume.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Adapt Health LLC
07.2023 - Current
- Assisted in fulfilment of customer orders placed in via email, online and by telephone.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Processing orders daily for CPAP Machines and Supplies from the Centralized Parachute email box to daily email boxes.
- Uploading and verifying documents in SNAP, which contains the handling of sensitive data, such as patient chart notes, sleep study information, and RX order for CPAP or Bi PAP Machine and Supplies.
- Stakeholder management.
Bank Teller/Member Service Representative
Consumer Credit Union
01.2023 - 07.2023
- Actively listened to customers to fully understand requests and address concerns.
- Adhered to strict financial and customer data guidelines to avoid breaches and information misuse.
- Eliminated errors when balancing cash machine transactions, teller cash dispensers and teller cash recyclers.
- Verified amounts and endorsements on checks and examined cash to prohibit acceptance of counterfeit bills.
- Explained bank services, financial products and applicable fees to customers.
Administrative Assistant
Professional Financial Services
12.2021 - 07.2022
- Provided excellent customer service and deal services for clientele.
- Processed all loan documents and files from application to fulfillment.
- Maintained insurance filing and record keeping systems, systems, received loan payments, and posted to the customers' accounts.
- Prepared and summit office bank deposits and checkbook transactions, maintained cash drawer accuracy and security, prepared branch reports, performed collection activities when needed.
- Handled client correspondence and internal communications in professional manner.
Loan Processor - Title Clerk
TVA Employees Credit Union
02.2020 - 08.2021
- Responsible for ensuring impeccable accuracy for the processing of consumer lending loans, preparing all necessary documentation for each loan, booking the loans upon completion, and working within the Nautilus software, which includes the completion of URIs.
- Serving as Title Clerk, which included preparing all legal forms (registers, title, a noting the lien on all automotive loans) and making necessary trips to the Knox County Clerk's Office.
- Responsible for pulling a Carfax report on all used cars with the exclusion of those purchased from Indirect Dealers.
- General consumer loan management, including the processing of skip payments on existing loans and answering inquiries from members.
- Management of communication with potential and existing members, which includes serving as a leading resource for inquiries about consumer lending loans, answering questions through email and instant messenger chat, ensuring prompt, effective, and positive communication in each message.
- Preparing and completing monthly past due title reports for the Loan Center and membership reports.
- Developed ongoing programs using good team communication and collaboration.
- Built and maintained courteous and effective working relationships.
Senior Teller, Customer Service Representative
Easy Money
01.2019 - 01.2020
- Responsible for answering the multiple telephone line system, answered questions about the company's products and services, and making collection calls on past-due accounts.
- Served as a senior teller for check-cashing, money orders, Western Union transfers, and Bill Pay services.
- Processed flex and title loan applications, closing loans.
- Served as the vault teller, responsible for the inner and outer vaults containing up to $50,000 in cash, responsible for the opening and closing of deposits.
- Responsible for training new employees.
- Responsible for administrative tasks, such as order placement and marketing to the general public.
- Managed store currency levels and tracked currency shipments and deliveries.
Education
Business Law Coursework -
Pellissippi State Community College
Knoxville, Tennessee 2003
Criminal Justice and Law Enforcement Coursework -
Citrus College
Glendora, California 1988
High School Diploma -
Western Christian High School
Covina, California 1986
Skills
- Dynamic, highly motivated established professional
- Over twenty-five years of professional experience within a professional, office environment
- Highly cultivated interpersonal skills
- Customer needs analysis
- Process optimization
- Call center experience, focused on customer satisfaction
- Advanced office proficiency in Microsoft Office, Nautilus, and other applicable technical software internally
- Advanced clerical and administrative experience, including: bookkeeping, accounting, billing, cash handling, data report analysis, central telephone operations systems, credit, loan processing, skip payments, operations, and more
Timeline
Customer Service Representative
Adapt Health LLC
07.2023 - Current
Bank Teller/Member Service Representative
Consumer Credit Union
01.2023 - 07.2023
Administrative Assistant
Professional Financial Services
12.2021 - 07.2022
Loan Processor - Title Clerk
TVA Employees Credit Union
02.2020 - 08.2021
Senior Teller, Customer Service Representative
Easy Money
01.2019 - 01.2020
Business Law Coursework -
Pellissippi State Community College
Criminal Justice and Law Enforcement Coursework -
Citrus College
High School Diploma -
Western Christian High School
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