Valerie Vargas

• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Greeted customers and clients into the clear lane to create welcoming atmosphere.
• Safety escorted passengers to the front of the line.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.

• Coordinated all necessary deliveries while maintained strict delivery guidelines.
• Made sure all report's and records were completed in a timely and accurate manner.
• Proactively communicate requirements with customer to avoid unnecessary transit delays.
• Assisted sales effort to achieve the goals for customer retention and new sales.
• AMS inbound according to Master AWB, and HBL for customer clearance.
• Dealt directly with air carriers to schedule and book cargo accordingly.

Software Experience: Microsoft Word (excel,word,outlook).

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.