Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Torres

Camarillo

Summary

Results-driven professional seeking a challenging role where I can leverage my skills and knowledge to contribute to specific goals or projects of the company. Committed to delivering high-quality work, fostering collaborative and supportive environments, and driving continuous improvement while enhancing patient outcomes, and promoting mental wellness through tailored therapeutic approaches.

Overview

5
5
years of professional experience

Work History

Advanced Team Member

Chick-fil-A
01.2020 - 11.2024
  • Assisted management in identifying areas for improvement within the team, leading to increased efficiency and overall performance.
  • Mentored junior team members, providing guidance on best practices and professional growth opportunities.
  • Responded to customer inquiries immediately, listening thoroughly and providing individualized support for various requests.
  • Collaborated closely with management to develop strategic plans aimed at driving continuous improvement within the organization''s operations.
  • Facilitated smooth team transitions during organizational changes, providing support and guidance to maintain morale and productivity levels.
  • Increased customer satisfaction rates with timely resolution of issues through close collaboration with cross-functional teams.
  • Complied with company policies, procedures and ethics standards, supporting employee satisfaction through regular check-ins and referrals to company health and wellness programs when applicable.
  • Supported the development of new team members through mentorship and guidance, fostering an inclusive work environment conducive to learning and professional growth.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Resident Assistant

California State University, Long Beach
06.2022 - 06.2023
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
  • Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
  • Improved communication between residents and management through consistent updates and informative newsletters.

Social Media Marketing Director

California State University, Long Beach
06.2021 - 06.2022
  • I managed the organization’s online presence, creating and curating content that engaged residents, promoted events, and communicated important updates. This involved developing social media strategies, maintaining active communication channels, and fostering a sense of community through digital platforms
  • I would use my skills and knowledge in Microsoft Word, Powerpoint, Canva and Google Slides to help create flyers for events or slideshow presentations for meetings.
  • Working closely with a diverse team, we coordinated events, addressed resident concerns, and implemented initiatives to enhance the student living experience

Education

Bachelor of Arts - Psychology

California State University - Long Beach
Long Beach, CA
05.2024

Skills

  • Customer Service
  • Engaging personality
  • Organization and Planning
  • Conflict resolution techniques
  • Bilingual (Spanish/English)
  • Teamwork and Collaboration
  • Attention to Detail
  • Excellent Communication
  • Critical Thinking
  • Team Leadership

Timeline

Resident Assistant

California State University, Long Beach
06.2022 - 06.2023

Social Media Marketing Director

California State University, Long Beach
06.2021 - 06.2022

Advanced Team Member

Chick-fil-A
01.2020 - 11.2024

Bachelor of Arts - Psychology

California State University - Long Beach

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Valerie Torres