Valerie Slobodian
Edmonton
Summary
Dynamic Bar Manager with proven expertise at Dusters Pub, excelling in customer service and team leadership. Enhanced revenue through innovative promotions and streamlined inventory management, achieving a significant improvement in operational efficiency. Skilled in conflict resolution and staff training, fostering a collaborative environment that drives exceptional service and customer loyalty.
Overview
1
1
Certification
Work History
Bar Manager
Dusters Pub
2012 - 2018
- Assisted in managing daily bar operations to ensure smooth workflow and customer satisfaction.
- Learned and applied safety protocols for handling beverages and equipment in a busy environment.
- Supported inventory management by tracking stock levels and assisting with ordering supplies.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization of bar area.
- Gained proficiency in using point-of-sale systems for processing transactions efficiently.
- Participated in staff training sessions to enhance product knowledge and service skills.
- Adapted quickly to changing demands during peak hours, ensuring timely service delivery.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Enhanced supplier relationships, ensuring timely delivery of high-quality products.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Led training sessions for new staff, improving service quality and team cohesion.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
Education
GED - Business Management
Salisbury Composite High
Sherwood Park Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Bar management
- Staff scheduling
- Inventory management
- Conflict resolution
- Customer relationship building
- Supply ordering
Languages
English
Full Professional
Certification
Proserve
Timeline
Bar Manager
Dusters Pub
2012 - 2018
GED - Business Management
Salisbury Composite High