VALERIE SEATON
Sault Ste. Marie,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Custodian
STATION MALL
Sault Ste. Marie, Ontario
05.2024 - Current
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Cleaned building floors by sweeping, mopping or vacuuming.
Warehouse Worker & Customer Service
CANPAR
Sault Ste. Marie, Ontario
05.2021 - 05.2024
- Operated scanners, computers, and other equipment to track orders.
- Received and tracked incoming inventory shipments.
- Investigated any reported problems regarding shipping errors or damages.
- Transported goods to designated areas within the warehouse facility.
- Followed established guidelines for picking orders accurately.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Managed daily office operations and maintained a clean and efficient workspace.
Customer Service Representative
AGERO
Sault Ste. Marie, Ontario
10.2014 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Housekeeper
MARRIOTT FAIRFIELD INN
Sault Ste. Marie, Ontario
01.2013 - 09.2014
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Interacted pleasantly with clients and guests when performing daily duties.
Customer Service Representative
TRANSCOM
Sault Ste. Marie, Ontario
06.2002 - 03.2012
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
Education
COLLEGE DIPLOMA - Human Services
ONTARIO BUSINESS COLLEGE
Sault Ste. Marie, ON01-1995
Skills
- Adaptive team player
- Courteous demeanor
- Positive and professional
References
References available upon request.
Timeline
Custodian
STATION MALL
05.2024 - Current
Warehouse Worker & Customer Service
CANPAR
05.2021 - 05.2024
Customer Service Representative
AGERO
10.2014 - 03.2020
Housekeeper
MARRIOTT FAIRFIELD INN
01.2013 - 09.2014
Customer Service Representative
TRANSCOM
06.2002 - 03.2012
COLLEGE DIPLOMA - Human Services
ONTARIO BUSINESS COLLEGE
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