Valerie Rodriguez
Arcadia
Summary
Law enforcement professional with extensive experience as a Police Officer and Dispatcher with the City of Arcadia and other agencies. Excelled in conflict de-escalation and community engagement, fostering trust and safety. Demonstrated integrity and expertise in criminal investigations, achieving significant community relations improvements. Skilled in high-pressure decision-making and advanced communication.
Overview
13
13
years of professional experience
Work History
Police Officer
City Of Arcadia
10.2018 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Police Dispatcher II
City of Arcadia
08.2014 - 10.2018
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Used specialized software to track and maintain case incident numbers and logs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
Police Dispatcher II
City of Sierra Madre
01.2013 - 08.2014
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Police Dispatcher I
City Of Covina
04.2012 - 01.2013
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
Associate of Science - Criminal Justice
Citrus College
Glendora, CA06-1999
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Patience and empathy
- Community engagement
- Criminal investigations
- Human relations
- Community oriented policing
Timeline
Police Officer
City Of Arcadia
10.2018 - Current
Police Dispatcher II
City of Arcadia
08.2014 - 10.2018
Police Dispatcher II
City of Sierra Madre
01.2013 - 08.2014
Police Dispatcher I
City Of Covina
04.2012 - 01.2013
Associate of Science - Criminal Justice
Citrus College
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