Joseph Poirier
Health Care Assistant Certifcate Applicant
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Camp Security Guard
Securiguard
02.2023 - 07.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Kept a camp of 700 People secure.
- Worked Gate, Patrol, and Inside Camp positions.
Cashier/Tool Rental Associate
Home Depot
04.2017 - 01.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized work environment.
- Served up to 200 to 300 Customers a day in a timely and efficient manner.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Chauffeur
Self employed
09.2016 - 03.2017
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Reliably arrived on time and delivered clients to their destination punctually.
Customer Service Representative
Stream Global Services Inc.
04.2009 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Sardis Secondary
Chilliwack, BC06.2008
Skills
- Team Contribution
- Customer service
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Building rapport
- Cooperative Attitude
- Organization
- Critical Thinking
- Verbal and Written Communication
- Reliability and punctuality
- Cash handling
- Cash register operation
References
Joe Laliberte Spread 6 Duty Manager 250 565 4824
Janeen Olsen Spread 6 Duty Manager250 844 1145
Timeline
Camp Security Guard
Securiguard
02.2023 - 07.2023
Cashier/Tool Rental Associate
Home Depot
04.2017 - 01.2019
Chauffeur
Self employed
09.2016 - 03.2017
Customer Service Representative
Stream Global Services Inc.
04.2009 - 03.2010
High School Diploma -
Sardis Secondary