Valerie Pleym
Golden,British Columbia
Summary
Experience working with sensitive populations in remote environments. Extensive experience in complex logistics, packing and serving meals in remote locations.
Overview
21
21
years of professional experience
Work History
Rural & Indigenous Business Mentor
The Firecircle
12.2022 - Current
- Business Mentor for rural & indigenous populations in British Columbia
- Keeping participants engaged and interested throughout the program
- Managing multiple meetings & cohorts simultaneously
- Displaying cultural humility throughout all engagements
- Planning and delivery of meetings online
- Utilize several remote working tools including Zoom, Google Docs, ClickUp and Loom.
Rural & Indigenous Applicant Manager
The Firecircle
05.2023 - Current
- Applicant intake manager for National Rural & Indigenous Tourism Accelerator - from initial contact to being accepted into the program
- Creating & Managing Complex Applicant Spreadsheets/Processes
- Meeting with applicants via Zoom, telephone and in person
- Extensive use of remote working tools
Customer Success Specialist
Rezgo
01.2022 - 01.2023
- Created blog posts and social media posts
- Working one on one with tourism companies across Canada to streamline procedures and maximize profits
- Identifying customer pain points and working one-one-one to resolve
- Writing customer facing content for the company including blog posts
- Creating how-to videos and customer testimonials via Loom
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Owner/Operator
Alpine Rafting
05.2003 - 03.2019
- Hiring, training and scheduling for a seasonal staff of 25
- Ongoing collaboration with First Nations, Parks Canada & other stakeholders for permitting
- Planning and preparing meals in remote locations
- Managing complex daily rosters with multiple departures and destinations
- Guest communication via phone, email and teleconferencing
- Dealing with emergencies in remote locations as they arise and communicating with family, ems and police services
Education
Bachelor of Arts - Tourism And Hospitality Management
Lakehead University
Thunder Bay, ON04.2021
Skills
- Bilingual ( French/English)
- Cultural Sensitivity Training - Indigenous
- Commercial Bear Viewing Guide
- Apprentice Interpreter
Timeline
Rural & Indigenous Applicant Manager
The Firecircle
05.2023 - Current
Rural & Indigenous Business Mentor
The Firecircle
12.2022 - Current
Customer Success Specialist
Rezgo
01.2022 - 01.2023
Owner/Operator
Alpine Rafting
05.2003 - 03.2019
Bachelor of Arts - Tourism And Hospitality Management
Lakehead University
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