Valerie Padilla
Downey
Summary
Results-driven sales and marketing expert with 15+ years of experience in enhancing profitability and customer satisfaction. Skilled in addressing customer concerns with a professional and friendly approach. Consistently recognized for precision in work and achieving significant results. Strong team player known for sound judgment and maintaining confidentiality.
Overview
20
20
years of professional experience
Work History
Finance Manager
Premier Finance
12.2019 - Current
- Handled all Documentation for loan processing, close communication with customer to make sure the process was taken care of as quickly and professionally as possible.
- Daily communications with Lender requiring documentation to be sent and returned with sensitive information.
- Ensure the highest level of customer service – utilizing efficient and effective management techniques.
- Fast paced and constantly communicating with customers, managers, lenders on a daily basis.
Program Assistant Manager
Exodus Recovery Urgent Care Center MLK
02.2013 - 11.2019
- Work in this fast-paced mental health urgent care center environment – handling every incoming call, helping clients decompress, purchasing office supplies, medical supplies, and dietary for multiple offices.
- Follow-up on maintenance work orders that need to be taken care of, process payroll for 85 onsite employees, ensuring every department is staffed and equipped to provide quality care to clients.
- Experience in traveling to different sites to help organize and implement new office procedures. Attend regular off-site meetings at DMH to ensure proper procedures and documentation is legal and up to date.
- Ensure the highest level of customer service – utilizing efficient and effective management techniques.
Accounts Payable Manager / Commercial Finance Manager
Arrow Truck Sales
03.2009 - 06.2011
- Handled all the financing of truck sales, including DMV paperwork, accounts payable and receivables, and monthly bank reconciliation. Assisted sales staff with the organization and execution of promotional monthly events. Helped customers with issues and concerns while ensuring deadlines were met.
- Confidently processed finance/lease deals. Sold service/maintenance contracts and insurance products.
- Prepared, managed, and completed all of the finance paperwork needed to complete the sales process.
- Utilized effective menu presentation to assist sales staff in closing deals and selling back-end products.
Administrative Assistant
Castle Head Inc. Escrows
05.2006 - 12.2008
- Responsibilities included updating broker files by compiling data required to close and disburse funds.
- Maintained constant communication with lenders, real estate agents, and clients. Composed letters, reports, and documents. Processed date for monthly reports and various other administrative tasks.
- Provided team leadership in generating new business for the company, including outside sales calls.
- Helped mainstream all sales communications including date-to-date emails, phone calls, and all sales transactions to ensure a high level of professionalism. Reviewed audit and financial report statements.
Education
Occupational Program (ROP) - undefined
Pioneer High School
Skills
- Microsoft Office Suite Customer service and support Verbal and written communication Relationship management
LANGUAGES
Bilingual Fluent in English and Spanish
Timeline
Finance Manager
Premier Finance
12.2019 - Current
Program Assistant Manager
Exodus Recovery Urgent Care Center MLK
02.2013 - 11.2019
Accounts Payable Manager / Commercial Finance Manager
Arrow Truck Sales
03.2009 - 06.2011
Administrative Assistant
Castle Head Inc. Escrows
05.2006 - 12.2008
Occupational Program (ROP) - undefined
Pioneer High School