VALERIE N. SKINNER
Summary
Resourceful and task-oriented professional with extensive experience in administration and a proven track record of effective communication. Demonstrates exceptional multi-tasking abilities and adaptability in dynamic environments, ensuring successful project completion through strong follow-up skills. Proficient in site management and skilled at negotiating agreements with diverse client groups, contributing to enhanced operational efficiency and client satisfaction. Committed to delivering high-quality results while fostering collaborative relationships within teams and with stakeholders.
Overview
24
24
years of professional experience
Work History
Full-Time Caregiver
- Responsible for the day-to-day full-time care of a parent diagnosed with early onset Alzheimer until her passing.
Assistant Community Manager
Tricon Residential Limited
05.2023 - 10.2024
- Assisted the Property Manager with the day-to-day property operation to ensure that all three towers of Maple House were site ready and reflects the Tricon Residential's Standards of Service.
- Managed a team of 4 full-time concierges.
- Liaised with a team of janitorial contractors to ensure cleaning standards were provided and upheld and ensure our third-party security guards maintained and enforced the level of customer service standards required.
- Provided support to the maintenance team with liaising with residents or contractors related to in-suite or common area maintenance or services.
- Coordinated the move in process during the pre lease up for suites cleans to the time residents take possession of their unit.
- Oversaw property administration team to ensure record keeping of resident accounts were accurately maintained (rent rolls, delinquency reports, rental status, move in and move out schedule), etc.
- Maintained minimal delinquency rate by monitoring account balances and taking corrective action for any delinquencies not resolved in a timely manner.
- Assisted with various daily and month-end reports including collection of rent and delinquency.
- Oversaw the enforcement of evictions.
- Monitored residents' satisfaction through follow-up calls, emails, meetings, Google and Kingsley reviews.
- Helped to ensure the physical well-being and curb appeal of the multi-family property, showed available suites, and conduct tours.
- Completed daily, weekly, and monthly building and property inspections and enforced daily i.e., condition of amenity spaces, resident critical path, etc.
- Participated in property resident events, and as a member of the Joint Health and Safety Committee completed duties as required.
- Liaised with parking enforcement vendor to ensure standard operating practices were followed and complied with.
- Ensure all vendors and contractors comply with the established health and safety legislation and policy, and immediately address any infractions, hazardous conditions, or damaged equipment.
Property Administrator
Tricon Residential Limited
06.2021 - 05.2023
- Managed the full collection process for 500 units ($1.35M) and aim to achieve month-end results of 5% or less in outstanding arrears within the first week. Reduced outstanding arrears from over 20+% to below 3% at the end of each month. Reconciled accounts due to discrepancies and sent any outstanding arrears over 30 days without a promise to pay to legal department.
- Coordinated and communicated with residents and maintenance technicians for all required inspections (pre-move out, annual, and final move out) to support the unit turnover process as well assisted with PDIs.
- Provided customer service support to residents' concerns and assistance to the Community, Leasing, Maintenance and Resident Experience Managers.
- Liaised with contractors, service providers and internal departments – IT, accounting etc., to ensure that the property is well maintenance.
Security Guard
Sentinel Security Plus
06.2019 - 05.2022
- Held a full-time tactical position with in-house security at Michael Garron Hospital within the main entrances, emergency, and youth and adult mental health units to ensure these areas were secure and safe for all patients, staff and visitors.
- Managed the concierge desk for 1000+ residents, staff and vendors for Tricon Residential – The Selby, (full-time between March 2020 to August 2020; part-time from 2019). Initiated and successfully spearheaded a project to fix the malfunctioning property entrance intercom system to increase the premise safety and security.
- Assigned security at different events sites, within the GTA, such as Globe and Mail, Toronto International Film Festivals, Evergreen Brickworks.
Business Analyst
Canadian Imperial Bank of Commerce (CIBC)
07.2018 - 05.2019
- Impersonations and Debit Card Fraud (CIBC and Simplii Financial), August 2018 to May 2019
- Profiled client accounts to detect any fraudulent electronic money transfer activities made with Interac – utilizing COINS, fraud analyst engine (FAE), proactive risk manager (PRM), CertaPay and total system services (TSYS) systems.
Senior Account Processing Officer
Canadian Imperial Bank of Commerce (CIBC)
12.2015 - 07.2018
- Signing Authorities Officer, April 2014 to September 2015
Site Manager
Property Management
10.2007 - 06.2018
- Contracted as on-site private residential property manager for home renovations and new build projects due to house fires or other causes such as facilities and tenant management.
- Responsible to ensure that the properties were well maintained, and issues were dealt with in a timely manner
- Held an excellent working relationship with all parties involved, such as general contractors, suppliers, tradesmen, insurance brokers, lawyers and other third parties.
Communication Officer
TD Bank Group
10.2010 - 10.2011
- Enterprise Real Estate – October 2010 to October 2011 / Business Solutions Officer, Corporate Real Estate – September 2008 to October 2011
- Leasing and Administration Associate, October 2007 to September 2008
Program Manager
RBC Dominion Securities Training
04.2001 - 08.2007
- Associate Sales Support training program
Education
Property Management Certificate -
Humber College
Business Administration and Micro-computers – dual diploma - undefined
Toronto School of Business
Toronto, OntarioProject Management Concepts workshop - undefined
SPM Group
Psycho-social Rehabilitation (Honors) Certificate - undefined
Humber College
Skills
- Proficient in several Microsoft software applications such as Outlook, Word, Project, SharePoint, and intermediate knowledge of Excel, Visio, PowerPoint, QuarkXpress Publishing, Yardi, Maintenance IQ, D365(beginner), VTS Rise, and others
- Property management
- Records and database administration
- Yardi software proficiency
- Cross-functional coordination
- Deposit accounting
- Strong interpersonal skills
- Resident relations
- Analytical thinking
- Verbal and written communication
- Adaptability and flexibility
- Problem-solving
Languages
English
Native or Bilingual
Affiliations
- Loft Community Housing and Justice (L.O.F.T.), The Heart and Stroke Foundation and Variety Club Bike-A-Thons
- Children Festivals (Queen's Quay), Multiple Sclerosis
- United Way, Autism Society, Interval House, Scott's Mission (Toronto), Covenant House -Sleep Out Fundraiser
- International Toastmasters – District 60 as: club president, vice-president of membership, treasurer, new club founder, area governor and annual spring conference chair.
- Held two 8-week ½ day session in the Scarborough community for youth ages 10 to 16. Taught leadership and public speaking skills through interactive lessons, practice, and competition.
- Conducted a public speaking program for 5 days to youth on the Creed Reservation – Cree Nation of Mistassini
ADDITIONAL EXPERIENCE
- Events Planning
- Planned an intimate wedding event under the new management at Trillium Pavilion – the first under the new Ontario Place Corporation, May 2018
- Volunteer fundraiser for People Residence – Cultural Centre, since 2018
- Spring Conference Chair, District 60, International Toastmasters, April 2015
- Tenth Annual Celebration Event for community speaking club, June 2014
EDUCATION AND PROFESSIONAL DEVELOPMENT
Committed to ongoing professional development and have completed a number of courses, workshops, and seminars.
Trained Mental Health Counselor
Supporting individuals on the spectrum since 1986.
Timeline
Assistant Community Manager
Tricon Residential Limited
05.2023 - 10.2024
Property Administrator
Tricon Residential Limited
06.2021 - 05.2023
Security Guard
Sentinel Security Plus
06.2019 - 05.2022
Business Analyst
Canadian Imperial Bank of Commerce (CIBC)
07.2018 - 05.2019
Senior Account Processing Officer
Canadian Imperial Bank of Commerce (CIBC)
12.2015 - 07.2018
Communication Officer
TD Bank Group
10.2010 - 10.2011
Site Manager
Property Management
10.2007 - 06.2018
Program Manager
RBC Dominion Securities Training
04.2001 - 08.2007
Full-Time Caregiver
Business Administration and Micro-computers – dual diploma - undefined
Toronto School of Business
Project Management Concepts workshop - undefined
SPM Group
Psycho-social Rehabilitation (Honors) Certificate - undefined
Humber College
Property Management Certificate -
Humber College