Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Valerie Mitusinski

Brampton,Ontario

Summary

Enthusiastic and results-driven Scrum Product Owner and Certified Scrum Master with a passion for problem-solving and removing obstacles. Possessing strong analytical and adaptability skills, I excel in visualizing and communicating ideas to drive successful project outcomes. As a subject matter expert in in-house technologies, I effectively lead and collaborate with team members to achieve shared objectives. With a natural inclination towards leadership, I am dedicated to fostering a highly collaborative and productive work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Product Owner

TELUS Health
04.2022 - Current
  • Enhanced product usability by conducting user research and incorporating feedback into development.
  • Streamlined project management processes for improved efficiency and timely product delivery.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Optimized product performance by identifying areas for improvement and implementing necessary changes.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Fostered a culture of continuous improvement through regular retrospective meetings with the team.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Owned and prioritized product backlog.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.

Quality Analyst

Lifeworks
05.2021 - 04.2022
  • Work with Release Management team to ensure a smooth deployment using Cutover
  • Manage business requirement and have brain storming sessions with stakeholders
  • Document new specifications for in-house built software and communicate business process changes that impact the solution to the rest of the team
  • Ensure requirements are compliant with policies and procedures
  • Analyze system problems and identify opportunities for improvement
  • Conduct a gap analysis between "as is" and "to be” states of the system
  • Review, negotiate, and update acceptance criteria for all stories in the product backlog
  • Help team to interpret acceptance criteria, and to share their understanding of the product domain
  • Work collaboratively with the team to validate new functionality
  • Produce test plans, coverage matrix and test cases
  • Execute manual testing for functional and technical requirements
  • Plan for, and contribute to manual sanity and regression testing Provide bug reports and track them to completion
  • Collaborate with business, UX, and development teams in resolving defects
  • Prepare Job Aids to end users
  • Manage Contentful resources
  • Provide onboarding training on in-house applications
  • Attend Agile ceremonies, demos and production proving activities.
  • Review feature requirements to uncover bugs and vulnerabilities and help maintain project schedule.
  • Document and execute detailed test plans and test cases.


Implementation Specialist

Morneau Shepell
11.2017 - 04.2021
  • Worked with Implementation Managers to onboard new client programs and performed the client setup and configuration of the Abiliti application.
  • Provided technical expertise and support for various forms of onboarding projects including; US implementations, SaaS enablement, multi-service programs, and application enhancements for existing programs.
  • Worked with project leaders to schedule and budget additional program customization needed beyond the initial scope of the implementation.
  • Participated in technology projects that attribute to system improvements.
  • Performed end-user testing for new client programs.
  • Participated in monthly deployment and perfomed smoke testing.
  • Provided initial end-user support, answering questions regarding setup and configuration, facilitating issue resolution, and working with AMS Managers to transition client(s) for ongoing support.
  • Managed and maintained configuration workbooks, setup forms, and application user guides.
  • Met with clients, remotely and in person, to assess their needs and documented requirement.
  • Provided internal and external users with application training.
  • Prepared Project Plans

Supervisor, Program Management

Morneau Shepell
03.2016 - 10.2017
  • Oversaw a Program Specialists in a direct reporting capacity
  • Managed the performance of the team including regular feedback, the formal Performance Review process and Performance Improvement plans when necessary
  • Participated in the hiring process
  • Reviewed processes and procedures; implemented changes to optimize efficiency as required
  • Became an subject matter expert in program applications, solving problems, and making recommendations
  • Participated in projects involving Absence Reporting program launches to ensure that the application functions as expected by the client
  • Subject matter expert in new technology and upgrades to current technology, and working with the Client Services managers to transition information and ownership to the appropriate team
  • Organized, oversaw and participated in user testing of in-house applications
  • Focused on technical aspects of client programs and worked with clients and IT to document and submit change requests, and recommended possible solutions
  • Investigated technical problems with client Absence Reporting programs as appropriate, and worked with IT and other teams to facilitate fixes
  • Met directly with clients, remotely and in person, to discuss and document requirements

Supervisor, Billing & Program Setup

Morneau Shepell
01.2014 - 02.2016
  • Oversaw a Program Specialists in a direct reporting capacity. Participated in the hiring process.
  • Managed the performance of the team including regular feedback, the formal Performance Review process and
  • Performance Improvement plans when necessary. Reviewed processes and procedures; implementing changes to optimize efficiency as required.
  • Provided training to Program Specialist and on in-house system applications.
  • Coordinated and delegated workload distribution across team members using their soft skills and knowledge.
  • Improved billing efficiencies by working closely with Business Intelligence and implementing new logic to an automated billing report.
  • Lead team meetings and encourage Program Specialist to voice their thoughts and feedback on how to improve efficiencies.
  • Ensured stringent reporting and billing timelines are met by the team.
  • Worked with other teams to bridge invoicing/billing gaps between departments. Investigated invoice discrepancies and working with Finance to process. reconciliations.
  • Worked with the team to ensure that all responsibilities are completed and client requests have been responded to.

Program Coordinator

Morneau Shepell
12.2009 - 12.2013
  • Provided support to the Account Management Team.
  • Reviewed, updated and collected reading material for client packages and Education Certificates prepared packages for distribution.
  • Prepared various billing and statistical reports.
  • Maintained a variety of databases utilizing in-house applications Implemented new client programs on in-house claim management application details, billing processes, reporting requirements and other details necessary for all aspects of operation.
  • Completed monthly billing reports according to strict timelines.
  • Investigated invoice discrepancies and working with Finance to process reconciliations.
  • Created and sent client reports and presentations on a weekly, monthly and quarterly basis.
  • Created ad hoc reports for clients or internal users. Responded to client inquiries via phone and email, and supporting their needs in a timely manner.
  • Provided support to Program Managers and Directors, including but not limited to looking up contract information, obtaining claim reports, booking meeting rooms and catering.

Education

Marketing

Sheridan College Institute of Technology And Advanced Learning
Brampton

Skills

  • Business Analysis
  • Release Planning
  • Cross-functional Collaboration
  • Training and Onboarding
  • Feature Prioritization
  • Product Backlog Management
  • User Acceptance Testing
  • Scrum Framework
  • Team Leadership
  • User Story Creation
  • Stakeholder Engagement
  • Adaptability
  • Technical Expertise
  • Stakeholder Relationship Management

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary

Certification

Certified Scrum Product Owner, Scrum Alliance

Certified Scrum Master, Scrum Alliance

Timeline

Product Owner

TELUS Health
04.2022 - Current

Quality Analyst

Lifeworks
05.2021 - 04.2022

Implementation Specialist

Morneau Shepell
11.2017 - 04.2021

Supervisor, Program Management

Morneau Shepell
03.2016 - 10.2017

Supervisor, Billing & Program Setup

Morneau Shepell
01.2014 - 02.2016

Program Coordinator

Morneau Shepell
12.2009 - 12.2013

Marketing

Sheridan College Institute of Technology And Advanced Learning

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Valerie Mitusinski