Valerie Lozano
CANYON COUNTRY
Summary
Personable and adaptable in all areas, ensuring guest experience and a collaborative environment. Willing to grow versatile skills in a fast-paced environment. Ability to efficiently multi-task and solve problems. Know for reliability, being a team player, and prioritizing guests' needs.
Overview
4
4
years of professional experience
Work History
Server
Finney's Crafthouse
Goleta, CA
11.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed multiple tables efficiently during peak hours, maintaining high service quality.
- Resolved customer complaints effectively, enhancing satisfaction and retention rates.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Associate
Bath and Body Works
Canyon Country
09.2022 - 09.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Stocked inventory and redesigned the store monthly to be up to date.
Shift Lead
Crumbl Cookie Franchises - Santa
Santa Clarita, CA
04.2022 - 09.2024
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science - Psychological And Brain Sciences
University of California, Santa Barbara
Santa Barbara, CA06-2026
Skills
- Customer engagement
- Time management
- Relationship building
- Flexible schedule
- Issue resolution
- Leadership qualities
Timeline
Server
Finney's Crafthouse
11.2024 - Current
Associate
Bath and Body Works
09.2022 - 09.2024
Shift Lead
Crumbl Cookie Franchises - Santa
04.2022 - 09.2024
Bachelor of Science - Psychological And Brain Sciences
University of California, Santa Barbara