Valerie Lagore
Kamloops,bc
Summary
Assisted customers with product selection to improve customer service and increase store revenues. Knowledgeable about overseeing schedules, administration and training. Hardworking production Associate focused on maximizing team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes.
Overview
19
19
years of professional experience
Work History
Customer service
Bosleys
Kamloops, BC
02.2023 - 08.2024
- Exceeded performance targets by consistently providing exceptional customer service experience.
- Oversaw customer service team training and development.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Trained on POS, cash, debit, returns, and reports.
- Product ordering
- Scheduling
Community donation supervisor
Value village
Kamloops,BC
06.2009 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Ride on forklift, hand trucks, compactor, bailer, basic first-aid.
Production
NRI Distribution
Kamloops BC
08.2005 - 01.2009
- Picked, packaged, shipped, received orders
- Ride on forklift, order picker, hand truck, powered hand truck
Education
Valleyview senior secondary
06.1992
Skills
- I am reliable, hard working individual I work well independently or with a team
Languages
English
Native or Bilingual
Timeline
Customer service
Bosleys
02.2023 - 08.2024
Community donation supervisor
Value village
06.2009 - 01.2023
Production
NRI Distribution
08.2005 - 01.2009
Valleyview senior secondary